There were pictures attached to the Airbnb posting from Zillow as well as cell phone pictures taken from outside our home looking through windows/glass doors to the inside as well as pictures taken from inside of our home. The renters showed the police their rental confirmation. The police were relatively uninterested because they said this happens all the time, that fake listings are put up and people show up and can’t get in. But in this case, these people had been given instructions to access our home.

We have contacted Airbnb through several methods and been told that this will be addressed by the appropriate team. We’ve asked the call center operator to speak with a supervisor and she hung up. Three days later and Airbnb still hasn’t taken down the listing or returned our phone calls. There is clearly no sense of urgency on the part of Airbnb in assisting us with finding the person who is still out there who knows how to access our home.

The post Airbnb Fraud Lets Unsuspecting Guests Access Our Home appeared first on Airbnb Hell.

There were pictures attached to the Airbnb posting from Zillow as well as cell phone pictures taken from outside our home looking through windows and glass doors to the inside as well as pictures taken from inside of our home. The renters showed the police their rental confirmation. The police were relatively uninterested because they said this happens all the time, that fake listings are put up and people show up and can’t get in. In this case, these people had been given instructions to access our home.

We have contacted Airbnb through several methods and been told that this will be addressed by the appropriate team. We’ve asked the call center operator to speak with a supervisor and she hung up. There is clearly no sense of urgency on the part of Airbnb in assisting us with finding the person who is still out there who knows how to access our home.

The post Airbnb Host Fraud Lets Strangers into our Home appeared first on Airbnb Hell.

How does the saying go, “There’s always that one guy…”? Well…. Here’s the ultimate case in point. Meet our neighbor, who is an Airbnb Superhost. For the last two years, against our repeated requests to desist, has fraudulently included pictures of our land, and that of our adjacent neighbors in her listing, describing our lands as a “wildlife preserve” and a “treat for those who love hiking, bird watching and nature in its pure, undisturbed form.”

Needless to say, the fraudulent advertisement of our lands has created an ongoing problem of Airbnb guests trespassing on our property and/or stealing our kayaks, crab pots, fishing gear and boats. At our wit’s end, we finally filed a formal complaint with Airbnb over four weeks ago, but to date, no action has been taken by either Airbnb or the host to remove the pictures, and all of our inquiries on the matter have been stonewalled by Airbnb.

Although we feel badly for the unwitting Airbnb guests, we foresee a lot of ruined vacations on their end, as we intend to press charges for every future incident of trespass and/or theft. Good fences make for good neighbors, but non-Airbnbers make for the best kind of neighbors. Just say no to Airbnb.

The post With Airbnb, There’s Always That One Guy… appeared first on Airbnb Hell.