The site told me to contact the host and have her cancel the reservation or I would lose over $3000. I asked the host to cancel my reservation. She told me that the site instructed her to have me cancel the reservation, otherwise they would charge her a cancellation fee. Neither of us wants to incur charges for a reservation that was only three days old for dates almost a year in the future. What an outrage. I sent a message to customer service, who promised to contact me within 24 hours. I plan to try the phone number you have published on this site to see if I have any better success.

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