It’s not my first time using Airbnb. So far our first experiences have been great so we decided to use it and tried looking for a place in San Francisco. Upon checking I tried to ask some questions from 2-3 different hosts, e.g. how far their places are from downtown since it was my first time visiting. Anyway, I tried to check the dates and I’m sure that I just wanted to hold them for our reservation. I was just surprised that after a couple of days both bookings had been made and our debit card was charged. The first one was fine and I got a full refund less the Airbnb fees, but for the second one, which was more expensive, the host refunded only 50% of our payment. I tried to ask for some consideration since Airbnb’s policy states the host has the discretion of refunding the full amount since it had only been one or not even one day after they confirmed the reservation without my knowledge. Now I am trying to contact Airbnb but I have had to wait 72 hours for their replies. I have a valid reason for getting a full refund. Someone in the family just died and I hope and appreciate that someone can help me on this matter. For some people it might be a small amount of money but for me and our family and as a single parent almost $400 dollars is a huge amount for us to lose. I would appreciate if someone could at least help me resolve this issue as soon as possible. Below are some of the conversations. I have a lot of photos showing that I didn’t book the properties; I got a pre-approval (e.g. 1:39 but on the same date they charged my card as well). Thank you very much.

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I purchased several thousands of dollars worth of gift cards on Amazon. Every time I try to book something with Airbnb I get an Error Code 500; if you look online this is a issue that they have with a lot of accounts. It’s not the same issue with the gift cards not getting applied to the account. I was able to apply them to my account and I now have over $1,900 worth of credit in my account that I can’t use. I actually needed to stay in another city for a medical treatment for cancer; I made Airbnb aware of my situation and nothing worked. All they can tell me is that they are working on it and this has been the only response for over six weeks. I have had to pay for a hotel instead and have been asking for a refund of my gift cards. Last week, they finally agreed to a refund, which has not yet happened, and they have currently stopped responding to my emails. I have contacted Amazon and they can do nothing about it. It looks like I will have to take Airbnb to court and hope that I get my money back. I have attached photos of what happens when I try to book. Please don’t lose your money buying these gift cards.

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