Fast forward three months, and the trip was coming up. Guess what? Airbnb sent me a “Reservation Reminder” (my wife put my email address on the trip), and it said the second reservation she had booked was coming up in a few days. I logged in, and voila, the trip shows: “Cancelled – this reservation was cancelled by the host.” Are we going to be billed? Does Airbnb’s system really know what is going on? I found the 855 number to call Airbnb to complain. However, they won’t talk to me because the reservation was made by my wife. All I want to know is if we will be billed. I can forward the email from Airbnb, but they won’t talk to me. My wife has to call and wait in their queue. Do they know why I received an email reminder for my cancelled reservation? They want more information, but won’t talk to me. I’m going to tell my wife to call them and make sure we won’t be billed. I’ve saved a screen shot of the Airbnb page showing the cancellation. Why can’t Airbnb get their act together? And why do they let hosts cancel stays frequently?

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