The host’s cancellation policy was relaxed and I was to receive a full refund. The only thing is I paid half with my coupon and half cash (on credit card). I was advised my credit card would be refunded but I was not given any information about my coupon. So I got in touch with Airbnb and they advised me that because I cancelled my booking, I would lose the coupon.

Honestly I’m in disbelief. I complained and tried to have my complaint escalated. I mean, after 12 months of earning money for them and paying thousands in fees for a measly $100 coupon, they bloody don’t refund it. Cancelling was out of my control – the host’s policy was relaxed. It is Airbnb who has kept my coupon. They absolutely refuse to issue me another coupon. It’s disgusting how they treat hosts. For this situation I never thought for a second they wouldn’t reinstate my coupon. Just very bad form and disgusting treatment.

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