I tried every way I could think of to contact the host, to get help from Airbnb, and to figure some way of getting them to take my money, all without success. Finally I tried to switch from a credit card payment to a PayPal payment – no luck with that either. Eventually I spoke with a customer service representative with a most delightful Irish accent (could have enjoyed just listening to that lovely lilt for hours if I weren’t actually trying to accomplish something). She told me I would need to upload a picture of my passport or ID and couldn’t do business with them without doing that. In astonishment, I asked her if that was indeed so. She confirmed that it was the only option, and I said I would not be using Airbnb. The thing is, they now have a lot of personal information from me, and I have no way of getting it back or seeing that it is deleted.

The post Setting up a Payment Method is an Airbnb Nightmare appeared first on Airbnb Hell.