We have attempted to communicate with our neighbours for the last three years to find some sort of resolution to the constant intrusion to our family life. Our communication has been up and down to say the least but we are now blocked. In summary they have countered, ignored and deferred our desperate pleas for action for three years. I guess if they are earning $600 a night for a heavily booked hotel with no consequences, it’s not in their best interest to acknowledge our concerns. Insulating the house and putting up a decorative privacy screen does nothing to mitigate the foul behaviour and assaults that emanate from an openly advertised party venue. The owners are running the business next door and they are responsible for what happens there. I believe that as an owner of the property they should be held accountable for what happens. We have been verbally and physically abused and my children now have to ask if it’s ok to play in our back yard. Airbnb have ignored our multiple reports and phone calls. I was hit by flying beer and wine bottles last week. What does it take?

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While waiting for our last remaining friend to arrive, we were getting ready to head out. One of our friends then came over to the apartment to wait for us while we are getting ready. The person who was playing video games earlier started to go berserk after seeing our friend appearing in the apartment (we had booked for four but there were only three of us in the apartment at the time of our friend’s arrival). Although we tried to explain to her over and over that our friend is not staying overnight, but just here to wait for us to get ready and go out, she went ballistic and shouted: “Get out of my house! Get out now!”

We only found out she was the host after this whole incident (we always thought she was just another guest staying in the place). So the person who insisted she didn’t want any noise in her place was shouting at the top of her lungs. The nice Filipino lady was actually not the host (we suspected she was the housekeeper made to do business for her by the way the host talked to her). We didn’t want to leave before she refunded our money, but she went ahead and switched off all the electricity, wifi, and anything else that she could.  After that we were left with no place to go, in a foreign country, having to find other accommodations at 7:00 pm.

The next day we continued to receive threatening messages saying that we were disrespectful and she would pursue legal action if we posted anything online. What a wonderful first experience with Airbnb! The problem is, no one is allowed to leave any feedback before completing a stay. Very often the reviews would be skewed towards the positive. So people like us who got chased out for a small matter were unable to leave any feedback on Airbnb. Although the host cancelled our stay on the day we arrived, this was not shown on <a href=”https://www.airbnb.com.sg/rooms/3775738″>her page</a>.

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