airbnb logging in Archives - Airbnb Hell

Airbnb Host Nightmare: Cancellation Penalty for Hosts

Mary — Wed, 11 Dec 2019 17:44:00 +0000

A few days ago I relisted my two properties on Airbnb. I was not able to link my channel manager to Airbnb and had issues logging in to the Airbnb system. I kept requesting a password reset and never got any reset link. I contacted my channel manager and they were not helpful, saying I had to log in to Airbnb to sort the problem.

I finally logged in. To my horror, I had 14 booking received within a few days, all confirmed with dates and availability that were not correct. I had the nightmare of contacting all these people and be ashamed to say we had technical issues. To my horror, for each booking that I cancelled, I had to pay a penalty of 50 dollars. Do the math for 14 booking and see how much I had to pay Airbnb for cancelling.

I had no email confirmation for any of these bookings and no notification or any chance to accept or deny any of these bookings. Some of the guests were very helpful and some just pain and unhelpful. Airbnb technical issues turned into nightmare and Airbnb has no compassion to not change the penalty when you have a genuine problem. I had no idea about any booking or how to fix the problem. Not happy at all.

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Airbnb Glitch and Error with Payment Account

Alexander Butler — Sat, 21 Jan 2017 19:10:55 +0000

Last night, using my own Airbnb account but my mother’s credit card, I booked accommodation in Kiev and Prague. I spoke to my mother earlier and she asked me why she had received messages and emails addressed to her. I was confused because I had not received any emails. I had used my own account to make the booking, yet the messages were addressed to her. I proceeded to go to the Airbnb website into which I was automatically logged and it was so strange: as far as the top right corner was concerned, I was logged in (there was a photo of me, my account settings and the logout option) but the rest of the page showed my mother’s account. Bear in mind I live on the other side of the world as my mother and have never logged into her account before. This is a security issue and when it comes to myself, my mother, and the hosts; it’s quite annoying and inconvenient. I logged out of my account and logged back in and the glitch had disappeared. However, when I wanted to message the hosts, I had to log into my mother’s account and explain what happened. The hosts may have not accepted my booking if they knew I was a 25-year-old male as opposed to a 63-year-old female.

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