After the ninth month, I got the mother of all guests who complained he had bad allergies and claimed there was mould on the shower, which there never was. He then phoned Airbnb and wanted to move out and get a full refund. After I refused a refund, to top it all off he walked off with my keys and I had to call to a hotel two miles away to pick them up at 11:30 at night.

Of course he wrote a nasty review and gave me one star. When I replied about about the situation my review was blocked and I got an email saying my payouts have been paused until further notice. I had bookings for the whole month. You can only cancel twice in a year or your account will be suspended so I could cancel the rest of the bookings for the month.

I received an email five days ago saying my payouts have been reactivated but I can’t accept any new bookings. Still no payments have been received and I’ve tried calling and emailing but nobody can tell me anything. More than a month later, I’m owed over 5000 euros which is unpaid. I’ve tried to contact Airbnb but nobody can tell me anything. I warn anyone who is a host: try some other platform; there are too many stories like this where hosts are doing great and suddenly they are kicked off for no reason, or worse still not paid. You have been warned.

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When I contacted Airbnb customer service, the first person with whom I spoke did not speak enough English to be even understand what I was trying to explain. She passed me to another agent, with marginally better verbal skills, who told me that Airbnb has the right to set whatever rate they believe is ‘fair’ to get the property booked. Knowing this is not accurate, I asked to speak to a manager who could clarify. The manager did indeed tell me this was not accurate however it still must have been I who changed the rates down (on a holiday weekend, no less) and that I could cancel the reservation myself.

I do not believe that this particular guest is at fault and should not have his reservation cancelled. I also do not believe I should accept responsibility for some “strange glitch” as the manager offered, and then having to live with the very public note that says the reservation was “cancelled by owner” which never goes away. I then spoke with one more manager who told me very seriously that she would make sure the right people were informed and that I would be contacted that Monday.

That was about six weeks ago, and every single one of my emails has gone unanswered. No one will now even speak to me on the phone about it since I had already opened a “case file.” I have been listed on VRBO for almost five years and have never had any issues. Every time I call my issue is resolved, and I am extremely pleased with the reservation requests and bookings I get on that site. I tell absolutely everyone to avoid Airbnb; the properties are just as good if not better on VRBO and from an owner’s perspective, a much better platform. Airbnb will never do the right thing.

The post Airbnb Changed Prices, Won’t Make Up the Difference appeared first on Airbnb Hell.

When another guest got bitten this summer, Airbnb refunded the guest more than 50% of her rent, even though I had a strict refund policy and denied their request for a refund since I know they started the new infestation!

If you can avoid it, do not host with Airbnb.  Work with Craigslist, Zillow or other agencies or sites who let you make your own rules for when bad things happen.

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