When I saw the common space, it looked like we would be sleeping on a pullout couch. She didn’t even offer a reduced fee and was not willing to accommodate us regarding our request to change the length of our stay. Of course I was frustrated and told her that she, as the host, can cancel the reservation, as per the policy on their website. She refused because she didn’t want to get penalized. In order to get an resolution on this I had to phone Airbnb multiple times until a case manager called me back. Airbnb ended up cancelling it for both of us, which meant the host got off free. In the meantime, I was scrambling to find another place less than week before our trip, in the middle of summer vacation season. Be warned about this host. She may have positive reviews, but that may only be because those who may have given negative ones were not able to do so.

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