airbnb host non payment Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-host-non-payment/ Uncensored Airbnb Stories from Hosts & Guests Sun, 06 Nov 2016 15:18:53 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg airbnb host non payment Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-host-non-payment/ 32 32 Airbnb Non-Payment from Successful Stay https://www.airbnbhell.com/airbnb-non-payment-successful-stay/ https://www.airbnbhell.com/airbnb-non-payment-successful-stay/#comments Sun, 06 Nov 2016 14:17:03 +0000 http://www.airbnbhell.com/airbnb-non-payment/ I had a guest for two days and Airbnb did not pay. They claim the payment did not materialize and now they have been “looking” at the issue for a week. A case manager is supposedly solving the problem with no results and no feedback on what is exactly going on. I called today and the […]

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]]> I had a guest for two days and Airbnb did not pay. They claim the payment did not materialize and now they have been “looking” at the issue for a week. A case manager is supposedly solving the problem with no results and no feedback on what is exactly going on. I called today and the person I spoke to threatened to hang up on me. I was not satisfied with her answer, “someone is already looking into this case,” and have no idea about the status of my claim. I asked and told her that I wish to speak to her supervisor. Her response? “There is no supervisor.”

The bottom line: I told the people I spoke with that this issue is not my problem. They approved the guest, their fees are collected lightning fast, and the mind boggling avalanche of data flows to your email, SMS, the Airbnb app, and any other contact information they have registered for you. It works with terrifying efficiency. I am not the one responsible for going after my non-paying guest. This is an issue that is definitely up to Airbnb, who subtly suggested I contact the guest for payment.

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