He had a heavy accent; every time I call customer services they seem to be located in other countries and it’s always the same story not just with Airbnb, but other companies as well like Microsoft. I thought, “here goes nothing.”

I explained the issue three times and he still didn’t understand it. First he said it “might” be because I don’t have a picture up on my profile, then three seconds later he said it’s because it hasn’t been 24 hours yet so she hasn’t seen the request. After I told him the host and I have been exchanging messages, I asked him to transfer me to the manager. I had been on hold for 55 minutes now (still as I’m writing this). This is the last time I use this garbage website. Of course, so much for a $50 service fee for a two-day trip…

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