My landlord has turned two rooms of the house I’ve lived in for nine years into an Airbnb. Last night three dudes checked into one room. Nobody in the house had any notice about these strangers. The first thing they did when they got there is let my cat out of the house, which resulted in my roommates and I spending hours tracking him down.

Two of the guests are allergic to cats and the landlord didn’t mention it in the add, so I gave them some of my own Benadryl. The landlord had purchased no amenities like toilet paper, hand soap, garbage bags, towels, ect. All of those things were purchased by my roommates and I, who also pay for the internet the landlord advertised on the listing.

The appliances, like the washer and dryer, are also owned by me, as well as the TV and other electronics the landlord has listed as amenities. The room the guests are in is plagued by leaks and isn’t insulated. The roof has been leaking since 2016 and the landlord refuses to repair it. She just plasters over the water damage in the Airbnb every time it storms.

The landlord or “host” made the guests pay up front outside of the Airbnb app. They decided they wanted to leave, but she demanded a week up front for a special price, so they’re out that money. They rented the room out for a month.

I managed to get enough people to report the listing to take it down, but the guests are still here, at the house, using the stuff we bought. Three guys in one room. They party and drink all night, leave doors and windows open, make messes, and use dishes that I then have to clean. Imagine if you had strangers treating your house like a hotel. My landlord expects me to eat up all the Airbnb expenses and do all the Airbnb labor while she nets all the profit.

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1. They did not disclose that no payouts are possible until $2,000 is accrued in earned payments. There are no details on what happens to your $1,999 if you end your relationship with them.

2.  In the preview of the host agreement (before signing up) they gave the impression that payment is immediately forwarded to the owner. In fact, it is not credited to the owner’s account until AFTER the guest has checked in.

3. Their built-in software overrides and alters the owner’s choices or doesn’t give owners the option to choose, then sets a non-disclosed policy.

4. They kept changing my “strict cancellation” to flexible, and they kept turning off or modifying my minimums. They also advertised at different rates than I specified.

5. I found navigating their software and their self-help pages tedious and time consuming. Owners: stick with vacation rentals, vacation home rentals, and VRBO. Control the terms and conditions with which people occupy your valuable property.

Airbnb may be great for travelers (I haven’t read the guest horror stories yet) but it is effectively victimization and exploitation of homeowners who assume all the risk and pay a handsome fee to Airbnb for every booking. Before accepting ANY booking through Airbnb, read the fine print!

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