Everything was going great and I was bringing in on average $12,000/month. For the most part, I screened my guests and they were all great. I had a request from an Airbnb employee in Portland to book all my extra rooms as she and her coworkers had to come to San Francisco for a conference. I figured they were Airbnb employees so they wouldn’t do anything crazy; I booked the stay.

I let the contact person know that the day they were to arrive I would actually be in Napa Valley checking on some properties up there for my bosses, but I would be back the next day. It clearly stated that this was a shared house and that I, the host, live onsite. I arrived at the house in the afternoon of their second day and met the group of girls staying. We chatted a bit as they were getting ready for dinner and I said I was just dropping off my bags and then heading out to meet my friend for a drink. After a couple drinks and catching up with my firmed I returned home and went to bed. The group was still out to dinner.

At 3:00 AM I was woken up by a guy and two girls demanding that I leave. They said they rented the entire house, I was not supposed to be there, and I had to get out. I was disoriented after being woken up from a sound sleep and a bit confused. When I realized what was going on I told them that it clearly states on my listing that I as the host live on site. The kept demanding that I leave immediately. I told them I wasn’t going anywhere. They wouldn’t leave me alone. After arguing for what seemed like an hour, they finally left my room.

The next day when I woke up they were all gone and left with three nights still on their booking. I called Airbnb, explained what had happened, and told them that if they requested a refund that I would not allow it. I also requested that someone from the Portland office call me to discuss their employee’s behavior. The supervisor called back and assured me that these employees would be dealt with.

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