airbnb customer service useless Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-customer-service-useless/ Uncensored Airbnb Stories from Hosts & Guests Tue, 21 Feb 2017 18:32:46 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg airbnb customer service useless Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-customer-service-useless/ 32 32 Reflections from a Guest: Airbnb is Going Downhill Fast https://www.airbnbhell.com/reflections-guest-airbnb-going-downhill-fast/ https://www.airbnbhell.com/reflections-guest-airbnb-going-downhill-fast/#respond Wed, 22 Feb 2017 16:22:21 +0000 http://www.airbnbhell.com/airbnb-is-going-downhill-fast/ As long term Airbnb users, we can say it that is starting to go south and management doesn’t care. Firstly the currency conversion fees: when I book in a location with a different currency I am forced to use Airbnb’s woeful rates (more profit to Airbnb). I’d rather use my bank’s rates, but can’t do that […]

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]]> As long term Airbnb users, we can say it that is starting to go south and management doesn’t care. Firstly the currency conversion fees: when I book in a location with a different currency I am forced to use Airbnb’s woeful rates (more profit to Airbnb). I’d rather use my bank’s rates, but can’t do that anymore. Next we have awful hosts (looking at you NYC). What happens here is you enquire about a booking for given dates at the advertised price. The host comes back with a ‘special offer’ which is much higher than the advertised rate and may or may not include a ‘please pay me XXX on arrival in cash as well’. Nope, the calendar price is what we will pay. Suddenly, ‘I’m sorry the house is no longer available’. A bit of a grey area, but customer support doesn’t really care as there has not yet been a confirmed booking. Although a confirmed booking does not seem to matter either, as my next and last gripe will explain.

This has happened twice now. We make a booking, it is accepted, paid and confirmed, and we are all happy. Then sometime before the arrival date, the host decides to increase the price. We refuse, and ask Airbnb for advice. In the meantime, the host contacts Airbnb and they cancel on the host’s behalf. There are no penalties to the host, who is also a Superhost. We are left to find alternative accommodation and Airbnb doesn’t even follow their own terms and conditions.

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