airbnb better offer Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-better-offer/ Uncensored Airbnb Stories from Hosts & Guests Tue, 03 Jul 2018 00:32:38 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg airbnb better offer Archives - Airbnb Hell https://www.airbnbhell.com/tag/airbnb-better-offer/ 32 32 Reservations Are Good Until Hosts Get Other Offers https://www.airbnbhell.com/reservations-are-good-until-hosts-get-other-offers/ https://www.airbnbhell.com/reservations-are-good-until-hosts-get-other-offers/#comments Tue, 03 Jul 2018 16:46:57 +0000 https://www.airbnbhell.com/till-i-get-a-better-offer/ I reserved an apartment through Airbnb six months in advance. The host is a property management company that has multiple properties. One week before I was to arrive, a person from the company called me. She told me that I would need to be relocated to a better property as they were overbooked. She also […]

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]]> I reserved an apartment through Airbnb six months in advance. The host is a property management company that has multiple properties. One week before I was to arrive, a person from the company called me. She told me that I would need to be relocated to a better property as they were overbooked. She also commented that I had gotten an extremely low price. She told me she would be contacting me later with the updated location.

Two days later, I received a message from Airbnb that my reservation was simply cancelled. As there is an incredible amount of demand for accommodation due to the convention I was attending, I told Airbnb I suspected they cancelled my reservation so they could get a higher rate from someone else. Airbnb stated I had no recourse. Needless to say I won’t be using Airbnb again. I have had many good experiences with Airbnb but the lack of customer service is staggering and unacceptable. I am now booking rooms directly through hotel websites as I’ve never experienced this kind of problem with them.

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