I lost out on £2910 thanks to Airbnb. They had allowed a person to upload a FAKE villa, under a fake hosts details!! They don’t even check that the host is real…this is basic stuff here??! They offer the “option” that a host can verify themselves? this is SICK! I was communicating with the host, and told to wait until I had a confirmation from air bob before i went ahead with the booking. Guess what…I got the confirmation, which was from a AIRbnb email address. the payment details were at the bottom and i paid it! It was fake!! I called the police, air bnb and the banks immediately. Air bnb didn’t appear to be bothered and didn’t help AT ALL! Even though they cover hosts by £600k each in property damage, they don’t have the time or money to help the people whose lives have been upset because of them! The banks looked into the account and shut it down immediately, although the money had been spent, barclays offered my £27.00 as a good will gesture? Good will… damn insulting!! The police can’t track down the man in question, so have closed the case! I would feel a lot better if airbnb would admit they DON’T take their security seriously, and if they would help me out…but no! I have and am still in talks with solicitors, they cannot get away with this!!

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