account deleted Archives - Airbnb Hell https://www.airbnbhell.com/tag/account-deleted/ Uncensored Airbnb Stories from Hosts & Guests Thu, 03 Sep 2015 03:12:22 +0000 en-US hourly 1 https://wordpress.org/?v=6.8.3 https://www.airbnbhell.com/wp-content/uploads/2015/06/Airbnb-Hell-Icon-200x200-150x150.jpg account deleted Archives - Airbnb Hell https://www.airbnbhell.com/tag/account-deleted/ 32 32 Host account deleted by Airbnb but they forgot to tell guests https://www.airbnbhell.com/host-account-deleted-by-airbnb-but-they-forgot-to-tell-our-guests/ https://www.airbnbhell.com/host-account-deleted-by-airbnb-but-they-forgot-to-tell-our-guests/#comments Wed, 02 Sep 2015 20:47:29 +0000 http://www.airbnbhell.com/host-account-deleted-by-airbnb-but-they-forgot-to-tell-our-guests/ My host account was entirely deleted by Airbnb with no warning, no explanation, and any attempt to find out why has lead to the same automated email stating they do not have to give me any reason and will no longer communicate with me. Fast forward one week later (today) and a guest traveling all […]

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]]> My host account was entirely deleted by Airbnb with no warning, no explanation, and any attempt to find out why has lead to the same automated email stating they do not have to give me any reason and will no longer communicate with me. Fast forward one week later (today) and a guest traveling all the way from Australia (and his wife traveling from Mexico) to my place in the US contacted me via email and phone this morning to touch base about their reservation with us this weekend. They obviously did not know their trip has been canceled. I’ve also been steadily receiving normal emails from Airbnb like “you have an upcoming reservation!” etc. I used Airbnb’s emergency contact phone number to try to sort this out and was told they would “put in a ticket about it” to another department and could not help me further because I “have no account”. A few hours later I got the SAME auto generated email about “your account has been deleted and we don’t have to tell you why” with nothing about the fact that strangers are planning to show up to my house. I call their emergency phone number again and had to explain the entire situation again and beg for them to not hang up on me or “put in another ticket” and they reluctantly told me their only advice was to contact the guest and let them know their reservation is cancelled and give them Airbnb’s emergency phone number. Which I did, and now i’m crossing my fingers these guests get the email and don’t show up to my house since they already have my address and all contact info. This is the most infuriating situation i’ve ever been through with any company of any kind. The lack of customer support, not just for me, but for guests that have already paid and are traveling across the world is utterly INSANE and dangerous! I feel very bad for this couple that had planned to stay with me, and I hope Airbnb does not completely screw them over too.

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