Comments on: Stranded in NYC After Last Minute Cancellation

By: Nellie

Nellie — Sat, 07 Oct 2017 12:44:03 +0000

OP sorry this happened to you and that you couldn’t find the phone number which is on your booking confirmation. Unfortunately in places like New York there are many illegal listings and dodgy hosts. Personally I only book with long established hosts with great ratings who are superhosts.

Angela you are wrong. Airbnb is not banned in New York. Some listings are illegal. Not at all the same thing.

Also you are wrong again with the refund process.

In the OP’s situation. What would normally happen is that Airbnb would offer to help the OP find alternative Airbnb accommodation and the refund would be transferred to his immediately together with a 10% credit for the inconvenience.

By: Ethel

Ethel — Fri, 06 Oct 2017 03:17:29 +0000

Report Airbnb to BBB in San Francisco. Help to get rid of their inflated rating of A-plus. If we only complain to each other, nothing will get done. Let the world know about their antics.

By: Tom

Tom — Thu, 05 Oct 2017 22:00:05 +0000

95% or more of Airbnb’s listings in NYC are illegal and Airbnb knows this, yet they still allow listings and they still take their commissions.

Since the company is under intense pressure from investors to show a profit you might wait awhile for your refund

By: Angela

Angela — Thu, 05 Oct 2017 19:16:54 +0000

Obviously you’re not familiar with banking services nor with the fact that Airbnb has been banned in New York…… Expecting a company to issue a refund in 3 hours and have a bank process the amount instantly – really, do you still believe in fairy tales?