By: Robin Shannon

Robin Shannon — Thu, 16 Jan 2020 21:42:25 +0000

This is a current known glitch resulting from external hacking and many Airbnb hosts are reporting this same issue on the Community Centre forum. A lot of Airbnb hosts received an email to update their payout details, but close investigation showed this was not a genuine Airbnb email (the server address was not a genuine Airbnb address) and hosts who responded to that email have had their payouts redirected to other accounts. As I understand from Airbnb moderators they are trying to get on top of this as soon as they can and all payouts to hosts will be honoured. Airbnb don’t want this sort of thing happening because every time it does Airbnb loses good hosts. It doesn’t do anyone any good.
I am not trying to defend them, but try to be patient, don’t ark up at support, they are trying to help and at the moment are sick of getting their heads ripped off.
As a fellow host, I hope your payouts come quickly!
Cheers…….Rob

By: Jessica berkel

Jessica berkel — Thu, 16 Jan 2020 18:55:02 +0000

It took me 4 months to get paid once. But they kept adding up the amount (it said clearly in my history that the money was pending) and eventually I got paid out all 4 stays that had backed up. It was a problem with the banking and wire transfer details. That was strange to begin with because previously there was never a problem and i did not change anything. But I got it in the end. Without making any calls, I just kept getting an automated message so I kept putting back in my banking details.
I hope your issue gets resolved.

Comments on: Stealing + Worst Customer Service = Lose Loyal Customers

By: Robin Shannon

By: Jessica berkel