Comments on: Start Class Action Lawsuit – The People vs Airbnb, Loss of funds

By: Fred Kauer

Fred Kauer — Sun, 24 May 2020 08:03:35 +0000

Hello Dean,

I a also interested in joining your class action lawsuit. I am a superhost in Spain and have had cancellations against my ¨strict¨ cancellation policy with little and also no compensation. The last cancellation was made just last week by a Spanish person living in Spain for a stay planned for the end of June. This cancellation has nothing to do with persons not being able to travel due to airline restriction as the person could drive to our apartments.
Compounding the unfairness, our president has announced that nationals (Spanish) can travel beginning the month of June and international visitors en July. This cancellation should never have been allowed.
After calling the Airbnb service line, I find out that the refund policy has been extended from the 31 of May to the 30th of June, without any logical reason.
Let me know what info you would need. We have, or rather had, 5 vacation apartments with Airbnb and the impact has been tremendous. With other well known platforms, these types of inconsistant and erratic policy modifications have not occured and all of our clients were understanding and were willing to change the dates.

By: Kitty

Kitty — Tue, 12 May 2020 13:29:10 +0000

In reply to Dean A. Long.

Dean, if you are contemplating filing a class action lawsuit against AirBNB, I would like to be a part of that lawsuit, and in fact, help with discovery in such an action. I am a “super host” who has not been paid money due and promised by AirBNB. My contact information is kittyswildlife@gmail.com..Thank you, Kitty

By: Dean A. Long

Dean A. Long — Mon, 20 Apr 2020 17:26:53 +0000

In reply to Steven Chille.

Steven,
I have the same issue. Below is what appears on their website:

“Extenuating circumstances policy and the coronavirus (COVID-19)
Updated April 9, 2020

On March 11, the World Health Organization (WHO) declared the outbreak of coronavirus, known as COVID-19, to be a global pandemic. Since then, the outbreak has evolved rapidly with governments around the world taking swift action to slow the spread of COVID-19.

In response, we are providing the following coverage for COVID-19 under our extenuating circumstances policy to help protect our community and provide peace of mind. Please monitor this page for updates about coverage.

Tip: If you’re a guest, you can find cancellation and refund options by going to the Trips page and choosing your trip—find out how. If you’re a host, you’ll find information in your hosting dashboard.

Summary
Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, are covered by the policy and may be canceled before check-in. Guests who cancel will have a variety of cancellation and refund options, and hosts can cancel without charge or impact to their Superhost status. Airbnb will either refund, or issue travel credit that includes, all service fees for covered cancellations. In order to cancel under the policy, you will be required to attest to the facts of and/or provide supporting documentation for your extenuating circumstance.

The host’s cancellation policy will apply as usual to reservations made after March 14, 2020.

Cancellations will be handled according to the extenuating circumstances coverage in effect at the time of submission, and reservations that were already canceled will not be reconsidered.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.

Different policies apply for domestic reservations in mainland China and for Luxe or Luxury Retreats reservations.

What reservations are covered
Reservations made on or before March 14, 2020
Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date between March 14, 2020 and May 31, 2020, may be canceled before check-in. This means that guests who cancel will receive, at their option, travel credit or a full cash refund, hosts can cancel without charge or impact to their Superhost status, and Airbnb will either refund, or issue travel credit in an amount that includes, all service fees.

Reservations for stays and Airbnb Experiences made on or before March 14, 2020, with a check-in date after May 31, 2020, are not currently covered for COVID-19 related extenuating circumstances. The host’s cancellation policy will apply as usual.

If a reservation has already begun (the check-in has passed) this extenuating circumstance does not apply.”

i’m in consultation with a law firm about filing a class-action lawsuit.

By: Steven Chille

Steven Chille — Sun, 19 Apr 2020 18:22:55 +0000

Air BNB is offering full refunds to customers like me who qualify under their new coronavirus rules but when I went to cancel and collect they will only give me a credit. I just read a CNBC and Bloomberg article that Air BNB is denying refunds who qualify while publicly stating they are offering refunds. The customers should start their own class action suit against Air BNB.

By: Daniel P McCauley

Daniel P McCauley — Mon, 03 Feb 2020 21:41:51 +0000

In December 2019, I secured an Airbnb property in Anaheim, CA, paying a total of $214.51 for the two-bedroom condo.

I was given a confirmation code and assurances the property would be ours Jan. 15-16. I never received information about how to obtain a key, directions to the property, instructions about where to park my vehicle, etc.

The property was listed in the name of “Lyon,” a female, who told via Airbnb contact on Jan. 15 that her “agent” would be in contact with me. No contact occurred until I and my son contacted Airbnb. It was only after this that we read all the reviews of this place and found others had problems with the property for the very same reasons.

Airbnb considers the matter resolved, because “Eric,” the agent, phoned me. He put the blame on me that I would not show up at the property. But he never told me that was what I was to do. Airbnb has taken his side. The company considers the matter resolved, so the company appears to support theft and breach of contract.

I would like for my money to be refunded, or at least charge me a fee similar to what stores charge customers for returning products. I cannot get in touch with Airbnb to protest this.

By: Dolores

Dolores — Thu, 04 Apr 2019 14:57:53 +0000

I booked a loft through AirBnB for $750+ USA dollars with itinerary from March to August 2019. I was unhappy the twenty-three days staying there do to constant interruptions. The host popped in unannounced to tell me to watch how I tip waiters in the lobby restaurant (I tip much more than 15%) because people may take advantage of me. (I don’t know this man well enough for him to pop up and talk to me about how I should spend my money) I asked the host if he knew about the shower head shooting water to back shower wall causing a hole and peeling away of wall. They looked at it and said they didn’t see it before. He asked if he could send someone to fix it. The fixer never showed up and the problem is getting worse.
Once in a while there would be a bill or a notice slipped under the door. The notice was taken to the receptionist. She explained that she had already notified the host. I sent him a message through Airbnb and let him know that he had a bill. He and his wife came for the bill after he returned from his beach vacation. While on his beach vacation he sent me a picture of him walking along the sand. I was not dressed and was preparing to go out so when he knocked on the door I slipped the bill through the door and told him I was getting dressed . He loudly said “bye”harshly. A female security guard who works in the building approached me and asked if she could clean the loft for me and charge me 300 pesos per week. She said the hosts’ wife had instructed her to ask me.She stated she needed the money. I gave her 300 pesos and told her that I was a minister and I could not take her services and pay her when she’s in need. I had made it clear to the host and his wife the day I moved in that I would clean this place myself because it’s too small to even worry about paying someone to do it. I encountered other problems so I requested to the host and Airbnb to shorten my stay.
My request to shorten my stay was accepted immediately and a updated receipt was sent to my email. The receipt showed the initial booking date of March 5, 2019 and how much I paid and at the bottom was the amount that would be due which was $1342 and the date of April 5th which the money will be taken from my bank account. It also showed the end of my stay date(move out date.) as May 2, 2019. The following morning, March 28th my bank account was in big trouble. Airbnb took out $740 from my account on March 27th, without my authorization or awareness the same day I changed my itinerary.
They gave it to the host. Within nine days the host would receive $2,083. I begged them to give the $740.00 back so I could survive. It put me in hardship status. I had no means to buy food, water, or pay a deposit on my next rental. I am a senior citizen, alone, and a foreigner. I suffered from chest pains and cried two days. I asked them why they did not show the amount that they took from my account in the updated receipt so I would be aware. I got no answer other than that it is policy and one person said it was computer generated.
Two thousand dollars taken from me in a week. I can’t go into my application Airbnb unless I agree or disagree with the policy that pops up. When I close the application out prior to closing a pop up appears and says if I disagree I would no longer be able to use Airbnb application. I did not agree or disagree. I cannot sign into the application anymore. This has disturbed my health and it has been a nightmare.Call Airbnb before you cancel or shorten itinerary. I no longer trust this company and I fear them.
My bank agrees that it was an unauthorized transaction. Airbnb did not help me. I will never deal with Airbnb again.

By: Méjeaan van Niekerk

Méjeaan van Niekerk — Fri, 16 Feb 2018 14:31:38 +0000

AirBnB have not paid me since 2017 and after all my enquiries to date: they can’t seem to come back to me with any reasonable justification as to why I have not been paid: despite sending them copies of my bank account showing NO PAYMENTS from them for the period in Q. I have great reviews so far and just everyone visiting my accommodation has been a pleasure to have stay.

By: Tara

Tara — Mon, 01 Jan 2018 18:43:58 +0000

OP, is this a serious post or were you just venting? If it is a serious post, please contact the hosts that have posted on this message and begin the class action lawsuit filing. I will be joining if this is a serious thread.

I am a Superhost with Airbnb and am shocked at how miserable their Host guarantee is, enough so that I’m shutting down my listing while I’m still ahead and don’t lose money on damages in the future now knowing that Airbnb has no intentions of ever honoring that Host Guarantee.

By: Monika

Monika — Tue, 26 Dec 2017 16:23:32 +0000

Hi, I am from Bali Indonesia and I am a host.
Airbnb had made mistakes by sending my co host double payments and then make me pay for it with their “Adjustment” and they held one month worth of booking and never sent to me.
Every time I call their support team, they will say they will escalate it but then they close the case on me and I have to do it again and again and never get resolved.

They charged me for their mistakes!!!

By: Ramon

Ramon — Thu, 21 Dec 2017 05:12:16 +0000

I want to join as a guest being scammed by a host “
Howard from Fort Lauderdale .
I more than agree. The Host is sterling over $2000 from me and no answer from Airbnb at all . A “dedicated case manager “ Jeanette is just a waste of Time and a way to make time thinking you can “forget “ or maybe settle for much less . This must be a scam where both the company Airbnb and some hosts must be running together on a regular basis .
The host in my case is a Howard in Fort Lauderdale saying “ be free to cancel “ and then keeping over 50% of the few paid all in a process of 5 minutes between the moment I made the payment and the moment “ Howard “ from Fort Lauderdale accepted the payment . I was a first time user coming from a difficult situation that a host had just canceled a rented property ( still waiting for a refund on that too) and needed a house ASAP . I explained it to Howard and after he agreed that I needed more than 2 beds for 7 people ( his information said sleeps “UP TO 16”… he then claims that because of the 5 minutes when my transaction occurred between booking , texting and canceling as per his request is now going to cost me over $2000 right before Xmas .

Thieves