I’m a host, and I share your frustration, with airbnb at times, but ultimately it is our responsibility to have our necessary information in a form we can access when we need it regardless of the available technology.

Every time I change WIFI locations, my phone and laptop are treated like new devices. There have been a lot of hacks, so the corporate response has been to create layers of access, even when logging in from a device you’ve had for years.

The front-line call reps have no power, so if there’s a problem, you have to be firm and go further.

Are you stranded? Then say so and that it is an emergency, and do NOT hang up until you are connected with someone who can actually help you.

If it’s not an emergency, keep at it anyway and demand an “escalation” to management for a “work around” so you can access your account while traveling.

Can you download the app onto a foreign mobile phone or your laptop? If so, once you set it up, all you do is click and you’re in.

Electronic communication is subject to significant error/reception issues/damage/loss. I always print or save screen shots of itineraries/contact info so I have them to refer to during my travels.

Good luck!