You’re not in transit, alone, possibly in a foreign country, stranded at 3am….that’s when airbnb should be bending over backwards with that policy. Not to cater to people miffed that they’ve been slightly put out.

You’re paying to use the platform to connect to hosts renting amazing homes in amazing locations, the service you’re expecting in airbnb doing the run around to offer you alternatives sounds like what one would expect from a travel agent earning their commission to do as such. They’ve offered you the perfunctory “here you go” – which would basically be completely automated and based on airbnb’s horrible search algorithms, and not someone specifically at airbnb HQ dedicated to finding you and your friends your Christmas holiday accommodation. Have you run the search engine again and looked yourself?