Comments on: Scammed by Guests, Airbnb Denies me Due Process

By: Jason Rogers

Jason Rogers — Mon, 20 Feb 2017 09:17:40 +0000

Airbnb has gone way down hill. Customer service was awesome in 2012 but after they outsourced to Ireland, complete garbage.

Can they please change that stupid song too, drives me up the wall after listening to it for six years. Aweful support and no respect for hosts.

By: Jan

Jan — Sun, 12 Feb 2017 08:34:28 +0000

I hate to be the bearer of bad news but I believe you are SCREWED at this point. I hosted a group of 16 people (11 women 5 kids 1 infant) in January. They TRASHED my house! @finallyeven – I have been tweeting NON-stop for the past week trying to get some attention. I contacted airnbn on January 18th. I have submitted my claim SEVEN times to different people. They ignore me so I took to Twitter. Only after shaming them did they start to respond. But the news is NOT good! They removed my review of the guest for ‘violating’ policy – I mentioned that I had to go to Res Ctr for help. I told them I was closing my acct then and they actually ”threatened’ me about the repercussions if I did so. Now – after SEVEN submissions there is a new lady on the case (another one – I’ve have 5) – and she is demanding the same submissions again! I told her NO – I’ve submitted them enough. She is giving me 72 hours and my clock is about up. But I have not caved to her. I am sure they will close the case ‘with no further discussions’ as I keep being told (like I am 12 yrs old). Here’s the thing that I have discovered. This is NO security/damage deposit collected. NONE. One guy tried to tell me in the beginning that I had 14 days to get the claim filed or the deposit would be released. This latest lady tells me that they never actually ‘collect’ a deposit. It is up to us to contact the guests and work it out. PLEASE???? If someone damages your home – you call them and ask them to please send you the money? What planet are these airbnb people from??? So guest ignored me – duh… and now airbnb tells me that my ‘damages’ don’t quality. (I have close to $3000 in clean up/furniture damages. She tells me that CLEAN UP (12 hrs of housekeeping – 8 garbage bags of trash removed from the home) is NOT covered by ‘host guarantee’. And as for my damaged furniture (they got WAX everywhere) – you can see the photos on Twitter. Well, I just wasn’t using ‘proper cleaning techniques’ as wax can be removed. There are plenty of other damages there too and she is totally ignoring all the others.
I have 2 other bookings coming up (crossing my fingers & praying I get thru them ok) – after that my acct is CLOSED! And I would recommend you all do the same. You have NO protection- it’s a farce and the only way you truly learn that is to be burned. So it’s BURN & LEARN with airbnb. Save yourselves and get as FAR away as possible!!!

By: Penisface

Penisface — Fri, 10 Feb 2017 21:47:22 +0000

In reply to Rod. Google is your best friend.

By: Rod

Rod — Sat, 04 Feb 2017 18:15:29 +0000

I have just agreed with a renter to rent out our house in the Palm Springs area for the month of April. This includes the Coachella and Satgecoach festivals. I have heard many stories about what happens during this time! My gripe with Airbnb is that I don’t see a damage deposit anywhere, if the guests are supposed to pay this I can’t see it anywhere. Anyone can help with this? Finally, no one is at the wheel, I can’t see a number to phone for help or if I have questions. Seems that Airbnb is an abandoned website unless they have to collect your money. Any ideas?

By: altar

altar — Thu, 02 Feb 2017 15:26:26 +0000

In reply to art. I love Homeaways damage deposit where the landloard controls the refund after he is able to inspect the property. Airbnb has a weak damge deposit for the hosts.

By: art

art — Wed, 01 Feb 2017 23:54:36 +0000

Go to the AAA. They will pay you. HomeAway is awesome! Never had a problem w a HomeAway guest. The “Guest Refund Policy” and incompetent “mediators” attract the worst kind of people.