Comments on: Safety of Guests is not a Concern for Airbnb

By: Janice Gillies

Janice Gillies — Wed, 16 Oct 2019 15:39:18 +0000

Sander, if a group of your friends had something happen in your driveway, who would be responsible?

By: Brian

Brian — Wed, 16 Oct 2019 14:19:38 +0000

In the US, a business is not responsible for damage to a customer’s vehicle or theft of a customer property. I.e. if another person accidentally or deliberately damages a customer’s car in a merchant’s parking lot, the merchant is not responsible. It’s the same if a thief steals the customer’s property from their vehicle. I have a hard time believing it’s different in the U.K.

There are exceptions if the merchant is actually at fault. E.g. an employee of the merchant causes the damage or commits the theft, or maybe poorly maintained tree falls on the customer’s car.

If the host is aware that neighbors are vandalizing guest vehicles specifically because there is an Airbnb there, then that might be borderline on the host’s part. But, it’s the neighbors that are committing the crimes and they are ultimately responsible for their actions.

By: Perry

Perry — Wed, 16 Oct 2019 10:52:11 +0000

Are you sure its not the neighbours that are fed up with the Airbnb and taking matters into their own hands?? Sounds like the host knows more than she is letting on to me.

Further … The car was parked on the Airbnb let property driveway, not in the street …. its the hosts responsibility therefore and Airbnb for future lets ……

By: Pissed off neighbour of a large Airbnb holiday let

Pissed off neighbour of a large Airbnb holiday let — Wed, 16 Oct 2019 10:46:46 +0000

Actually it is the Hosts issue and Airbnb because this customer was on the hosts driveway… thats on the premises… had it been in parked in the street, its another matter. Now my family suffer from an airbnb host from hell and we are now getting an injunction against the property….. but this is my guess….. I bet that property has been a problem one for the neighbours and some irate local (it happens when no one listens viz these unregulated Airbnb listings) that could have damaged your, and other people’s cars beforehand ….. especially as the host ‘sounds’ like they knew this could happen when you spoke….. keep away from Airbnb to be honest… if neighbours don’t have the money to take a host to Court … they will take things into their own hands… legal or otherwise. Hope I’m wrong, but

By: Brian

Brian — Tue, 15 Oct 2019 17:20:39 +0000

You can guarantee that the host disclosed the camera in the listing because Airbnb will de-list and ban hosts with undisclosed cameras.

I don’t understand the incident or the safety issue that has anything to do with Airbnb. I have to guess that you were robbed or your vehicle was burglarized on the host’s driveway, or maybe somebody just used a racial slur at you, but I can only guess. What do you expect that Airbnb or the host should do about it? Are you saying that you simply wanted a 100% refund for the future stay you had already booked with that host? Nothing is really clear.

Apparently, you think the host should’ve had an exterior camera to protect the guest’s property instead of an interior camera to protect the host’s property, while at the same time complaining that the host did not disclose the camera (an exterior camera has the same disclosure requirements).

I sure hope what you write on “various blogs and websites” has more thought and effort put into it than what you wrote here.

By: Sander

Sander — Tue, 15 Oct 2019 16:03:43 +0000

With all due respect, if you get robbed or assaulted in front of a listing, that incident has nothing to do with your reservation. It’s not the hosts concern, it’s not Airbnb’s concern. It’s very unfortunate, but it’s your problem, not theirs.
How can you possibly think that Airbnb or a host is responsible for criminality in a certain neighbourhood? Mind-boggling…