Comments on: Ridiculous Airbnb Service Fee Never Refunded

By: Tom

Tom — Sat, 09 Sep 2017 04:46:55 +0000

Extortionate stunts like this alienate not just guests, but the five or ten or more family members and friends the guests tell their story to

By: jen

jen — Fri, 08 Sep 2017 11:29:42 +0000

if you make a mistake you just have to suck it up. airbnb or the host isn’t ‘stealing’ the money if you booked something you didn’t research enough.

By: Alex

Alex — Fri, 08 Sep 2017 04:38:51 +0000

It seems idiocy is the systemic problem and nothing else. It’s clearly laid out how to use the site (and that’s coming from somebody who is VERY anti-Airbnb)

By: Nico

Nico — Fri, 08 Sep 2017 00:35:07 +0000

If I run a stoplight, I can’t undo that. It happened and I endangered people’s lives. If I press the wrong button on a start up site for an apartment over 2 months away and correct the mistake in 5 minutes, who is hurt? This is simply fraud.

Sure, it was our mistake. If I drop a $500 bill on the ground that is my mistake, but if you pick it up and say finders keepers, you are in the wrong. Airbnb is in the wrong. This is standing up for a systemic problem that is only going to grow and affect more people.

By: Alex

Alex — Thu, 07 Sep 2017 23:41:22 +0000

The service fee is clearly listed. Read what you’re booking and confirming.

And the the commentor above … Instant Book is clearly identified and obvious. You made a mistake that’s you’re problem. Yeah the right thing for the host to do would be to refund you but some people are dicks. Still doesn’t change that it was your fault.

By: Phil

Phil — Thu, 07 Sep 2017 19:52:05 +0000

No ridiculous fee here: you made a mistake and simply have to pay for it. Do you whinge like a spoiled little child when fined for ignoring a traffic light?

By: Nico

Nico — Thu, 07 Sep 2017 18:08:12 +0000

Hi!
I am going through the exact same thing right now. It was my first time on airbnb (I use VRBO normally) and I wasn’t aware of the “instant book” feature. I thought I was contacting the host but my card was charged immediately. I realized also that it was a room in house with many other borders and that was very unclear. I canceled within minutes but only half back. I contacted the host all manner of ways and he did not respond so I contacted Airbnb and they said they would contact the host for me. 5 days later they tell me the host said no and there was nothing they could do on their end. I asked to speak to a manager but no one ever called back. $550 dollars was literally stolen from me and there’s nothing I can do? This host lost no booking time because of my mistake he is just collecting free money and airbnb won’t take responsibility for the host.

The only thing I can think of is to threaten this host with eviction by telling his property management company that he is illegally profiteering on their property.

Any ideas?