I originally had reservations in Oxon Hill, MD for May 23- 29, 2020 but had to cancel because our May cruise (and therefore our trip) was cancelled due to COVID-19.
I contacted the host and she gave me a partial refund. She told me to contact Airbnb and try to get the rest. I had put down a deposit of $919.70 and gave them two months’ notice in cancelling. I was given a partial credit ($188.47) that expires in December.
The CDC recommends that people 65 and older should not engage in unnecessary travel due to COVID-19 so cancelling this trip was not my choice. I am 65; my husband is 67. I do not want a credit that I can’t use and I want the rest of the deposit refunded ($113).
I have spent hours on their online “chat” and was told that was the best they will do for me. I plan to make a complaint to Better Business Bureau. This was my first and last time using Airbnb.