Refused Refund on Cancellation Due to COVID-19

I originally had reservations in Oxon Hill, MD for May 23- 29, 2020 but had to cancel because our May cruise (and therefore our trip) was cancelled due to COVID-19.

I contacted the host and she gave me a partial refund. She told me to contact Airbnb and try to get the rest. I had put down a deposit of $919.70 and gave them two months’ notice in cancelling. I was given a partial credit ($188.47) that expires in December.

The CDC recommends that people 65 and older should not engage in unnecessary travel due to COVID-19 so cancelling this trip was not my choice. I am 65; my husband is 67. I do not want a credit that I can’t use and I want the rest of the deposit refunded ($113).

I have spent hours on their online “chat” and was told that was the best they will do for me. I plan to make a complaint to Better Business Bureau. This was my first and last time using Airbnb.

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Posted in Airbnb Guest Stories and tagged , , , , , .

2 Comments

  1. I’m sorry to hear this and I sympathize! I’m going through exactly the same thing: I canceled too early to qualify for Airbnb’s extenuating circumstances policy, even though I had informed the host beforehand I’d be canceling due to Covid-19 and he seemed OK with a refund. Now, all of a sudden, the host is refusing the refund and Airbnb can’t help me. It’s amazing to me how many people are perfectly willing to steal your money during a pandemic. Absolutely unbelievable.

  2. I sympathize! I’m going through exactly the same thing: I canceled too early to qualify for Airbnb’s extenuating circumstances policy, even though I had informed the host beforehand and he seemed OK with a refund. Now, all of a sudden, the host is refusing the refund and Airbnb can’t help me. It’s amazing to me how many people are perfectly willing to steal your money during a pandemic. Absolutely unbelievable.

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