Comments on: I really need the money, but can’t stand this any more

By: Jessica

Jessica — Thu, 21 Sep 2017 19:44:48 +0000

You aren’t working for AirBnB, you are not their employee. You are working for yourself and using services of AirBnB. Did you report your income from AirBnB to the tax office?

I do think they should have assisted you properly to figure out why your listing(s) had disappeared and to get it back up.

Have you considered letting our the space on a longer term basis to regular tenants? Won’t cost you anything in cleaning (except if you would include that in the rent) and you can vet them beforehand. Also much less hassle as you might have someone for several months or even years. You’ll likely make less money that way but you have way less hassle and also have stability knowing your space is occupied continuously.

By: Angela baptiste

Angela baptiste — Mon, 28 Aug 2017 03:41:28 +0000

I’m so done with Airbnb. Between the ungrateful guests to their customer service people — I am done. When I quit my job as a teacher many moons ago, i remember having to conquer the fear of not knowing what i would do to make an income…. and I opened a business and it all worked out fine. I will be fine this time too. After all, I’m sick and tired of these ungrateful Eurotrash leaving their pubic hairs all of my goddamn bathroom and having to smile at them as they checkout with the fake “hope you had a great stay ” ( you ungrateful, cheap,mofo ! And this is my HOME !!! NOT A HOTEL ! So try finding a $65/ night hotel room in NYC next time you decide to stay in NYC !!! Screw that shit ! I’m taking my goddamn house back. I I work too goddamn hard for this house to have to share it with some goddamn strangers every night don’t appreciate what the hell you do and Airbnb not having your back because of minor guest complaints or stuff that these stupid guests complain about. There has got to be another way I’m not becoming an Airbnb slave !!! Hell no — SO DONE !!!

By: Courtney

Courtney — Sun, 20 Aug 2017 16:19:35 +0000

Can’t get into my Air B and B account. When initially signing up and giving my home phone number (mistake…give cell) not having been told it would be texted for verifying my account, I then could not receive a text with a code to verify my account. When we called and told them to use the number to call us with the code, we have not ever received a response though we have talked to “agents” 5 times. We have an upcoming reservation we can’t verify through the account or cancel if we wanted to do so (which we don’t). The only way I could contact the owner was to create another account and message her through it. A person staying with us on this upcoming trip who received a verifying email when the reservation was made back in January, came up, also with the owner’s phone number.

We also are unable to rate a wonderful 5+ star home we recently stayed in due to this problem.

My husband thinks that Air B and B is suffering from what Uber has experienced: so much business that the computer infrastructure of the company is notable to handle it.

I have warned two friends who rent property via Air B and B, given the stories on this site, to be careful lest they be burned as hosts. I also doubt seriously our fall trip, that we’ll ever use Air B and B again. Better to go to Expedia and rent a hotel room also without all these strict cancellation terms.

You don’t want a strict cancellation term with such an unreliable system. You might not get any back.

Someone who has been successful with a lawsuit against Air B and B needs to share the story, and those who have been bilked need to join in to file a class action lawsuit.

We haven’t lost money — yet. Our biggest fear, given the Malibu wedding story on your site, is that we’ll end up at our rental in the fall (also for a wedding) and not have a place to stay.

By: Jayne

Jayne — Thu, 17 Aug 2017 23:02:18 +0000

Why the did that unprofessional csr call you an idiot? You should follow up on that, usually those calls are recorded for quality and training purposes. From what I read from your story you did nothing wrong.
The fact that hosts aren’t allow to know of any complaints against them is absurd. How can hosts correct & fixed problems if they aren’t made aware of them? As long as you’re not asking for the names of the guests who complained, this shouldn’t be an issue.
And after refusing to help you they send you a superhost package is insulting.

This is worrying, for I’m thinking of listing my condo on there. Now I’m not so sure again

By: Pat

Pat — Wed, 16 Aug 2017 22:19:43 +0000

In reply to Paul. Paul, did you read the article? She said that's what she is doing.

By: Art

Art — Wed, 16 Aug 2017 16:35:39 +0000

HomeAWay/VRBO is fantastic! You make the rules.

By: David Aaron

David Aaron — Wed, 16 Aug 2017 02:48:34 +0000

Such a shame. Airbnb sometimes drops the ball and unfortunately you got caught out. I hope all works out well with using the other platforms.

By: MN

MN — Tue, 15 Aug 2017 21:19:52 +0000

I so very much agree with you, from my experience with Airbnb. They lost any understanding that we are the ones who are paying their salaries

By: Prune

Prune — Tue, 15 Aug 2017 10:40:44 +0000

Windu.com
Homestay.com
and plenty better ones than Airbnb

By: Paul

Paul — Mon, 14 Aug 2017 09:46:34 +0000

Why don’t you try other rental platforms? There are quite a few mentioned on this website. Personally, I wouldn’t put all my eggs in the same basket.