Comments on: Read this BEFORE you pay on Airbnb!

By: Marguerite

Marguerite — Mon, 26 Feb 2018 03:35:27 +0000

Sorry Airbnb. It started as a good idea. Decent guests should not be jeopardized for hosts to find renters and for Airbnb to make profit. Hosts take the responsibility of verifying their renters and the risk when they choose to rent out their property to make a profit. As with any long term rental, landlord checks credentials. Was a good idea but now too dangerous for all. My husband and I, both with impeccable credentials, will not continue with our planned booking through Airbnb.

By: Seda

Seda — Wed, 06 Dec 2017 00:40:05 +0000

This is absolute scam!!!
They take my money first and then ask me to provide my driving licence photo etc.
I don’t want to give them my driving licence details; but it’s too late having made the payment.
This practice/web site should be banned by the government.
They now have my telephone number, my credit card details, my personal details and my current photo. Disgusting@@@!!

By: Kathi Vaughn

Kathi Vaughn — Mon, 02 Oct 2017 01:19:51 +0000

I have been dealing with Airbnb’s ” Trust and Security team for almost 5 months, after my account was hacked and I lost access to my own account! I have asked them to cancel my reservation for almost 5 months now, with no resolution.. I have tried contacting the host to cancel on their end, but no luck there either.. Airbnb just says ” they are working on it”.. it’s all a bunch of CRAP!! They need to be shut down and forced to return money to all of us they have stolen from! I will definitely NOT be uploading a picture of my drivers license after my account was hacked and have explained this to them and asked them just to cancel the reservation.. I am going to dispute the charges on my end, and they will not be allowed to charge the balance due. I feel badly for the host; but, they can take that up with Airbnb, since I am not able to reach them through my account anymore.. my advice! AVOID Airbnb at all costs!!

By: barb robinson

barb robinson — Wed, 06 Sep 2017 11:31:42 +0000

To my fellow airbnb rejects. I have voted with my feet and booked a hotel for my forthcoming 3 day stay in Boston Mass. for which I was going to pay over £600 for 3 nights in a very tiny (but bijoux!!) let. But just to put the info out to you this is my comment to airbnb’s email to me today. (I am a retired professional with immaculate credentials!)

Dear airbnb,
Thank you so much for ‘reaching out to me’.
I think I prefer to make a booking with a proper hotel where I will be treated as a welcome customer – no way am I prepared to send details of my passport via the web, having already given you email, mobile phone, and access to my Google account. I object to your intrusive validation process; whereas I fully understand the criminal element who may use airbnb for their purposes, I do not wish to be made to feel like such an undesirable which is how your process has made me feel.

By: Linda

Linda — Thu, 31 Aug 2017 14:32:51 +0000

I am struggling with the idea of uploading an image of my driver’s license to someone I have no reason to trust, who will store it on a server that I have no way of knowing is secure. Since I really wanted to continue using AirBnB, I scanned my license and blacked out the license number and signature. They won’t accept it. If all they are doing is verifying my photo – I am the same person on my license…why do they need my license number?

By: Ray

Ray — Tue, 15 Mar 2016 01:24:31 +0000

Yes I had several problems
I was booking expensive stays in peak time
The properties said they were available on airbnb
I made booking and $5000 was taken from my account
Then the host rejected the booking saying its a very busy period
But airbnb said it was available – obviously host wants you to think its available to keep it in mind in case you want to change your dates
The problem is $10000 is disabled from my credit card
Hosts get around to declining in their own good time
I had to wait >7 days afterward for cash to be cleared to credit card so I had to cancel the holiday
Airbnb is the only booking system that does this
It is useless and a nightmare for holiday planning

By: Inge

Inge — Thu, 10 Mar 2016 12:58:50 +0000

Having major issues as well, made two bookings and both have been cancelled by Airbnb, with no notification sent to me – they are very quick to take cash, but not very quick in respomding!!!!!!

By: maya

maya — Mon, 07 Mar 2016 12:54:48 +0000

That’s crazy – why don’t they let you take a photograph and upload it from your phone? That would take about a minute. Using a webcam on a computer is very last century. Just about everyone I know uses their phone or iPad these days not computers. Why have a phone app if you can’t photograph your ID and upload it straight away?

By: Barthelemy

Barthelemy — Mon, 07 Mar 2016 12:17:28 +0000

Don’t worry, your reservation will be cancelled and your money refunded if you don’t complete the verification process. You might want to try once again the verification process at http://www.airbnb.com/verify .