Comments on: Ransomware Attack Doesn’t Qualify as Extenuating Circumstances?

By: Helen

Helen — Sat, 10 Jul 2021 23:54:50 +0000

I agree with Annie.

If gas was available, you just had to wait, your just trying to cancel last minute.

In the 70’s I had to go to three gas stations (gas rationing) to get enough gas to get to Mammoth to ski, Yep it took me 5-6 hours, got it done. Oh, and I had to buy a car wash…

By: Tavernkeeper

Tavernkeeper — Wed, 23 Jun 2021 16:05:15 +0000

Really simple. It WAS a state of emergency and so it does not matter what airbnb says.

Do what I did. File in small claims court in your home town, send supeona by certified mail as required by the court and expect to be contacted immediately and get ever penny back.

Most importantly, if you don’t get a settlement in full, show up to your court date. If airbnb doesn’t show you win automatically. If you present proof of an actual state of emergency as declared by NC you win. But it never gets that far. Airbnb backs down 100% of the time against small claims because its too small for them to fight, especially when they’re wrong!

By: AnnieT3176

AnnieT3176 — Sat, 12 Jun 2021 16:26:13 +0000

I live in NC. There was gas available in most areas. Sometimes a wait was necessary. In general Costco & Truck stops didn’t run out. 5 days after the hack gas started becoming more plentiful. The state didn’t shut down.

Airbnb’s extenuating circumstances policy is clear what qualifies. The host cancellation policy is in the rental description and on the reservation summary/confirmation.

Sounds like you booked with a rental with a strict cancellation policy and you decided not to travel.