Comments on: Problems with ID verification, no help from AirBnB

By: James M Sterling

James M Sterling — Tue, 14 Sep 2021 22:14:02 +0000

Same problem as others are having. Sent drivers license 9 times and was rejected 9 times and they canceled my reservation and do not know if my credit card is billed. I understand security but this borders on the extreme!

By: Julian Shersby

Julian Shersby — Mon, 28 Jun 2021 10:41:18 +0000

Now 2021 and same old problem. Saw a place in Somerset, UK with a really nice looking host and only same cost almost for 7 days as 5 days due to week long discount.

They took payment on my Amex card with no issues but then all the hassle began with wanting copies of driving licence or passport to complete booking and them not accepting photos bigger than 3Mb, a 10 year old standard. Then I think they will want webcam picture that won’t match to my 10 year old driving licence picture or 8 year old passport one.

Spoke to some person in the Philipinnes totally unable to converse normally in English and just kept parroting I must keep trying again etc.

Don’t hear much of people booking any longer with AirBnB and you can see why!!!! Literally impossible to use and wastes hours of your time in finding that out. How come they haven’t gone out of business by now?

By: Derek Saddington

Derek Saddington — Mon, 14 Sep 2020 12:59:57 +0000

ID VERIFICATION
I’ve recently tried to book two properties but have been unable to complete the confusing and unnecessary ID verification process. I have been asked to take photo’s of myself which are then to be compared (apparently) to a photo of some form of government ID that I have supplied to you. As I’ve never supplied this government ID to you I can’t see how this is ever going to work. There appears to be no way of supplying the government ID, your guide ‘How do I submit my government ID?’ doesn’t actually say how you do this, just how to delete one that’s already been stored and how to take photos of yourself. I have been a good customer of Airbnb and have excellent references for many hosts, I don’t see why you should need to keep on file some form of government ID to ‘prove it’s me’.

The last time I tried to book an Airbnb I gave up after spending an hour with this verification process, I then switched to Booking.com and booked the same property for £150 cheaper in about 5 minutes. I won’t be using Airbnb again if this verification process has to be gone through every time I book!

Would love to be able to send this message to Airbnb somehow (not that it would do much) but there appears to be no way of sending anything over 1000 characters in a message!

By: Karen

Karen — Thu, 01 Mar 2018 14:29:41 +0000

Same problem here. UK passport impossible to scan with their useless scanners, sent them copies of my passport, and was told ‘Genuine ID required’ haha! so I have an invalid passport now, good job passport control checks have proper equipment, as I do a lot of travelling, but of course I use genuine booking websites now. I think that Airbnb are either very anti British or they’re selling your private details to advertisers. There’s plenty of genuine booking agents out there to use. Avoid giving yourself hours of hassle, use a proper company for your trips.

By: brian

brian — Sun, 11 Feb 2018 23:36:20 +0000

There goes a Sunday I will never get back. Had some great experiences with air bandb but couldn’t get my photos accepted. The place looked great but sadly computer says no. I hope the host doesn’t lose out either. These methods of verification and the overall attitude of no correspondence is like spending years building a mansion and then when it is finally completed dowsing it in kerosene and tossing in a lit match. RIP

By: Johannes Huntjens

Johannes Huntjens — Fri, 02 Feb 2018 02:55:51 +0000

In reply to k Harvey. I was having the same problem trying to have my passport and drivers license fotos authenticated in the end I took a picture of my passport foto page with my camera anf filed it. No problem after that Just make sure it is a foto smaller than 5Mb

By: J j connolly

J j connolly — Thu, 01 Feb 2018 19:33:36 +0000

In reply to Jay. I have been registered with airbnb since 2012. I have several properties listed. I have travelled often using airbnb. Now they want. Me too forward a scan of my passport. Obviously I don't want to do this. And airbnb know more about me already than anyone else on earth. They just need DNA. Any one else come across this problem.

By: k Harvey

k Harvey — Tue, 19 Dec 2017 16:35:11 +0000

The verification process is absolute HELL! I Spent about 3 hours on the phone trying to sort this out. This verification system is completely broken. In the end is cost me more money to book an new reservation than it would to extend the current one. Sucks!

By: Michelle

Michelle — Tue, 28 Nov 2017 09:01:43 +0000

Anyone got a phone number for Airbnb in UK I am searching and can’t find one.

By: Raghava Bharadwaj

Raghava Bharadwaj — Wed, 22 Nov 2017 04:04:04 +0000

In reply to debbie. same problem.. My account has been locked from long time. They wont even let me browse as a guest.. locks my account and cant reopen it.. terrible..