1. Host has a mentally handicapped/unstable son we are not aware of. We wake up hearing someone outside our window making serious threats to murder someone, which we assumed was some sort of drug deal gone bad.
Text the hostess, no response. We hide in the bathroom and call the cops. Cops arrive, we come out, and apparently the son was not on his meds. Airbnb “support” is some incompetent 20 something traveling across Asia and taking calls in her downtime. Does not respect the gravity of the situation nor attempts to make it up in any way. I leave a review indicating that the host has a son who is schizophrenic just so people in the future don’t have the same scare we did, and it gets taken down by Airbnb as being “identifying” or “discriminating” information. Just doublespeak for “don’t make the rentals on our platform look bad because we want to make more money”.

2. I rent a place day of in a downtown area. I get there and the actual location given by the host (different than in the Airbnb system) is 2 miles away in the hood. I didn’t even enter the place, and just went to a hotel. Host acted all “sorry you didn’t want to stay with us” but denied my refund request, customer “support” said there was nothing they could do despite the clear discrepancy, so I am now going through the dispute process with Airbnb, and if that doesn’t work, then via my CC company.

I will be looking at other platforms in the future (Homeaway/VRBO, Booking, etc).