Comments on: Payment Not Received. What Can Airbnb Do?

By: Carol Furlong

Carol Furlong — Thu, 24 Oct 2019 14:28:24 +0000

I hosted a guest in my South Carolina House. I never got paid. The guest wrote a nice review and in the meantime another guest came and went and I was paid for that one. Countless calls text and emails have availed me nothing. They owe me 1800.00. Is there anything I can do?
Carol

By: Mel

Mel — Fri, 10 Feb 2017 04:01:48 +0000

Same problem here too. I’ve been a host for over 3 years and never had an issue until now. For some reason they changed my bank account details to an old closed bank account which is why the payout is missing (apparently).

I’ve rung, emailed ad nauseam and have had no luck so far. It’s been 3 weeks since our guests checked in and a week since they left. Their contact centre is a joke, I’ve been hung up on numerous times and they won’t put me through to the accounts department. Just keep telling me that they will be in contact shortly……still waiting.

I have unlisted the property and will be taking my business elsewhere but that doesn’t help me get my $1000 that is owed to me.

By: m j webster

m j webster — Thu, 02 Feb 2017 22:07:10 +0000

I have been a host for 3yrs and have not received one payment despite hosting five guests during that time,dozens of emails have been sent with no success,as a booking agent they are rubbish

By: Rip Pollak

Rip Pollak — Thu, 19 Jan 2017 11:55:56 +0000

Per your contract with Airbnb you can’t sue them the best you can hope for is arbitration per your contract.

Ask for that by registered mail. The press maybe interested in how long it takes the arbitration process to work, who pays the arbitrator and the percentage of cases they have found in Airbnb favor.

I suspect just like their alleged $ 1 million host insurance policy , Their arbitration is a joke..

I’m not a lawyer.

Don’t get your hopes up if nothing else it will be entertaining.

And you can let the rest of us know how bad the abitration policy really is, if it even exists. The press may be interested in what you find out.