Comments on: Paris Disaster, Airbnb Useless for High-End Travel

By: SC

SC — Wed, 05 Jul 2017 15:52:03 +0000

This has happened to me today & I was booked for a wedding next weekend, now left with no place to stay as every place booked. Would never never book with Airbnb again and certainly would not recommend them. Have been promised a call back over an hour ago and still no call.

By: Mm

Mm — Wed, 05 Jul 2017 04:51:51 +0000

That is definitely an annoyance and logistically a nightmare trying to accommodate 10 people this close.

However I believe the fault lies at the hands of the host who is obviously a flake and should have a very good reason for cancelling and leaving you scrambling to arrange something else. Hosts absolutely should be penalised in much the same way as the guest cancelation policy.

I don’t think I would travel internationally and use airbnb, it seems too risky. Sorry this happened to you.

By: Mike Vaughan

Mike Vaughan — Mon, 03 Jul 2017 00:11:48 +0000

Airbnb is only a platform, it has become so popular that people are using it without fully understanding they are not in the customer service or hospitality business in the traditional sense.

Fair policies and attentive customer service don’t exist. They have created a way for guests and hosts to create connections but their customer service is pathetic at solving problems when they arise when normal businesses would have rectified the issues much quicker especially a real hospitality business which Airbnb is not.