Comments on: Not So Charming Guest House in Hood River

By: Anne

Anne — Sat, 17 Dec 2016 14:21:42 +0000

I agree with Caroline because (1) you booked a place with strict cancellation policy, you ought to know what it means, the host has been quite nice offerin you come compensation anyway. (2) first you say the 50% plus one night free next time isn’t good because “we have no plans to visit Hood River again in the near future”, which makes sense, but then you finish with “We might have chosen to stay with her next time we visited” so do you mean to stay again or what? (3) one road is closed, ok, tragedy. Is that the ONLY road that takes to the place?
My opinion is that you want to apply your own rules while the rules were very clear from the start.

By: Patti O'Irish

Patti O'Irish — Wed, 14 Dec 2016 21:52:41 +0000

I fell really bad for you. I think you should call Airbnb. I had the exact same situation on the exact same weekend and I got a 100% refund. I was coming form Bellingham to Portland and the house I rented for Friday & Saturday night was on the top of a hill (above the Pittock mansion), all the roads were closed to access the neighborhood. I called Airbnb and they called the owner. Airbnb said due to the fact this is ‘Natural Extenuating Circumstances and no different than a flood or hurricane” their words not mine; they called the owner and said a 100% refund is due when it is a natural disaster; which I was granted. Now, they also asked for proof of the conditions, which I shot pictures of the news showing the neighborhood as closed and I screen-shoted Google maps showing the roads closed. I saw I-84 was closed form Troutdale past Hood River due to snow, sleet and ice. I took screen shots to send to my daughter who was taking the train to Portland due to the closer. Call them back and get your money back; the owner sounds like a complete moron.

By: Caroline

Caroline — Wed, 14 Dec 2016 16:36:32 +0000

Sorry dude but it sounds like you’re the one being shady here. You knew you signed up for a place with a “strict” cancellation policy. You went ahead and booked with that knowledge in mind, and then you cancelled anyway. Seems like offering a 50% refund is pretty generous in the circumstances.

Also, isn’t it just a tad convenient that you were “physically unable” to get there after your business event was cancelled? If the event had gone ahead, no doubt you would have been able to find an alternative route that was open.