Comments on: Not Able to Login into My Airbnb Account Without Phone

By: jen

jen — Mon, 17 Jan 2022 16:55:39 +0000

In reply to Nic.

I just got this sorted within an hour today. I private messaged through Twitter: @airbnbhelp.

I explained that it was an old phone number on my account and my new phone number was linked to someone elses Airbnb account. They confirmed by email (as I can’t get into my account) that this often happens with telecom recycles a number.

Looks like they took the cell numbers off both accounts and then I was able to reset my password, login, and add my correct number.

By: Nic

Nic — Sun, 16 Jan 2022 13:30:37 +0000

Any solutions?

By: Louise Rankin

Louise Rankin — Sun, 13 Dec 2020 19:35:34 +0000

I accidentally stumbled on this https://www.airbnb.co.uk/review_your_account after having been locked out for months with the same problem, I followed the steps and let them know my problem my account was unlocked within minute and I was able to login and change my phone number.

By: Adrianna Lopez

Adrianna Lopez — Thu, 03 Sep 2020 23:05:30 +0000

In reply to renata. I thought it was impossible but I think I found a way, I’m currently getting some results with their verified Twitter account @airbnbhelp. (Send them a message)

By: Maya

Maya — Fri, 28 Aug 2020 02:13:42 +0000

In reply to Emily. It’s a nightmare. Because of COVID-19, customer service number is reserved for urgent cases only.

By: Phillip

Phillip — Sun, 23 Aug 2020 01:55:31 +0000

I messaged the Airbnb help page on twitter and they got back to me and “unlocked” my account then I was able to login without phone verification

By: renata

renata — Wed, 19 Aug 2020 14:15:01 +0000

Same issue and cannot solve it..

By: Jem

Jem — Sat, 15 Aug 2020 14:17:19 +0000

Same story here .. it’s so frustrating

By: reno pharm

reno pharm — Wed, 20 May 2020 04:04:08 +0000

This won’t help Gemma Griffin but here’s the solution I found to unlock our account (wife and I) from the requirement of a phone number for logging into airbnb.
From the airbnb website, log in before you travel,
Select your name>Account>Personal info>phone number edit>
Add a second phone number that you can access at that time.
Enter the 4 digit verification code texted to the new number.
Now you can log out and log into airbnb with your email address and no phone verification required.
Because of bad security design, you lose the safety of two step verification for making reservations on your credit card, but you will have access to your account. Airbnb should have a more standard two step verification with the option of choosing the phone or email or other app for sending the code.

By: Gemma Griffin

Gemma Griffin — Wed, 15 Apr 2020 04:45:16 +0000

Has anyone had any resolutions to this issue?? I cant change any of our accommodation booked due to corona or even speak to anyone because I cant log in!