The support guy finally accessed my recordings and first said he could not do anything, because this is an “external factor” – exactly the words of the host! But this is the point, the host should mention such external nuisances in their description, according to Airbnb guidelines. When challenged, he then said he assessed the noise as “normal” noise of cars passing by… As if we were supposed to sleep right on a road, without any noise isolation! The Airbnb support staff is really offering very poor / non existant support, very disappointing