No Support from Airbnb, Had to File Lawsuit

We booked a large three-bedroom apartment in Tel Aviv months before we departed. The host was friendly, but a week before our arrival he requested I cancel. I told him to cancel himself, which he did (and probably incurred a charge).

It was next to impossible to find an alternative in Tel Aviv in the peak season. In the end, we found a smaller place at a higher price. When I asked Airbnb to give me the details of the host so I could sue him for damages — after all, he defaulted on his contractual obligations — Airbnb was silent: no replies to emails or letters, even from my solicitor. We are now suing them. The suit is pending in the German courts.

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