Comments on: No Payment Following 12-Day Airbnb Stay in Italy

By: Kitty Host

Kitty Host — Fri, 03 Mar 2017 19:45:36 +0000

We have a guest in our primary home- payout should be $9215 to us….it has been 48 hours since we checked them in and to their contract and NO payment initiation to us notification from AirBnB….we get the run around from everybody including he Phillipines call center. This smells like a ponzi scheme of sorts—-they take the guests money when they reserved 2 months ago, and hold it as long as they can…maybe until they get enough funds to payout the next groupof hosts?

By: dave

dave — Fri, 24 Feb 2017 04:30:36 +0000

In reply to Brian Edwards.

Hello fellow host here.. airbnb are scum aren’t they? (even if they are I still choose to do business with them 😉 for now)

Here is some suggestions.. obviously it sounds like their computers screwed up somehow.. (cause payments is all automated as you know for 4 years use?) based on them moving you to old bank data..

1. maybe close your account. (if you can?) and then open a new one if you wish to keep doing business together to ahh at least get paid right?

2. The only way I’ve ever heard airbnb gives good customer service is when you embarrass them and the platform that embarrasses them is twitter.. (that’s what I heard) 🙂

By: Jan

Jan — Tue, 21 Feb 2017 23:29:41 +0000

As I told Airbnb early on – NO ONE gets into my home until I am PAID IN FULL. And if the money did not arrive 30 days prior – then my caretaker would simply turn any Guests away at the door. Period.

At first they ‘balked’ at this idea. “This is not how our Platform works” – Well, it’s how MY platform works and if you want MY house in YOUR database – YOU play by MY rules. They finally accepted that (after MANY higher-ups called me repeatedly to negotiate) – I also demanded for the strictest cancellation policy- which they gave me. My bank was then instructed early on that NO debits will be taken from my account without my prior approval (and that is the JOY of working with SMALL banks.)

This ‘We pay you AFTER a Guest checks in’ is the MOST ludicrous thing I have EVER heard. And I’ve been a landlord & Property Mgmt Company owner
for 22 yrs – I have heard just about EVERYTHING~

By: Dee

Dee — Sun, 19 Feb 2017 06:57:24 +0000

Hi Brian, we commiserate with you as we too have exactly the same situation, Australian apartment, non payment after 2 weeks and airbnb unwilling to escalate to talk to a manager or the finance area “who does not take or make calls”, or the case manager that we apparently have. We are superhosts too. We are pulling our listing down the minute this gets resolved or at the end of our current guests stay whichever comes first. This experience tells me that I cannot trust them if something worse ever happened during a stay. I’m grateful the issue is only money right now and not guest safety. It’s not worth the risk if you cannot trust them to deal with issues properly, efficiently and openly. Back to the property management rental market for us.

By: Jan

Jan — Sun, 19 Feb 2017 02:03:45 +0000

Don’t waste another second of your time or thoughts over this Mark Beard guy – he’s a troll either hired by Airbnb or he does it because he has no real life of his own. He made a nasty negative remark on my story posted earlier today also.

By: Brian Edwards

Brian Edwards — Sat, 18 Feb 2017 02:08:12 +0000

Thanks Mel and Chris for your support. Was thinking exactly the same thing with regards Mark Beard…if that is his real name. Why else would you wait on a website like this unless it was to try and counteract what the Company is actually doing. Have just visited the airbnb facebook page in NZ and it is full of people delisting because they havnt received their money for a hosting that has finished.

By: Chris Parker

Chris Parker — Fri, 17 Feb 2017 03:56:05 +0000

How rude is this Beardy fella? Seriously, what kind of response is that to what sounds like a genuine issue? Wonder if he works for AirBnB?

By: Mel

Mel — Fri, 17 Feb 2017 02:34:10 +0000

If you think it’s foolproof then more fool you. They changed my bank account details to an old closed account (that had been removed from my Payout preferences 2 years ago) then sent the payment. Not me – I hadn’t touched my payout preference. Not paranoia – fact.

By: Brian Edwards

Brian Edwards — Fri, 17 Feb 2017 02:04:59 +0000

In reply to Mark Beard. AS the article stated WE didnt chop or change the bank account details, Airbnb did. Paranoid???? Have been waiting over 3 weeks for the payment. What do you think is a non paranoid timeframe?

By: Mark Beard

Mark Beard — Thu, 16 Feb 2017 21:22:39 +0000

I think you are being paranoid. Post back here when you have been paid. Check your bank details on the Airbnb platform. It’s foolproof. If you chop and change default bank accounts to be paid into on various occasions then check which one is still functional and is still valid and set as the default account.