Comments on: No Help with Refund One Hour After Reservation https://www.airbnbhell.com/no-help-refund-one-hour-reservation/ Uncensored Airbnb Stories from Hosts & Guests Tue, 30 Jan 2018 17:50:54 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Cheryl https://www.airbnbhell.com/no-help-refund-one-hour-reservation/comment-page-1/#comment-21988 Tue, 30 Jan 2018 17:50:54 +0000 https://www.airbnbhell.com/help-with-refund/#comment-21988 My husband and I booked a place in Anna Maria Island. The Dolphin is the name of the place we booked for a week back in November 2017. Come January 27 2018 (aprox) 2 weeks before we leave, ALL OF A SUDDEN the Property is NOT AVAILABLE!? This place was a pet friendly rental…. We have a small 7lb Pomeranian and they offer us an alternative place stating No pets Allowed! Why would we be interested?
Also in the email there was no mention about crediting our visa for $2400.00 You try to call nobody answers and nobody knows anything!! Now we sit and wait and wonder if we got SCAMMED!!!!! NEVER EVER AGAIN!

]]> By: Pui Pui https://www.airbnbhell.com/no-help-refund-one-hour-reservation/comment-page-1/#comment-21762 Thu, 11 Jan 2018 07:33:31 +0000 https://www.airbnbhell.com/help-with-refund/#comment-21762 I recently have the same experiences. The Help line is useless, they just pass you back and forth between different people. Give you the wrong information. Hours wasted later, you are back to exactly where you started.

I have realized that there is actually very little legal liabilities Airbnb has to bear. They don’t guarantee safety. They don’t guarantee the condition of the apartment. They have no process in place to judge the sanity of the host.

When there is a problem, they are like a “terrible real estate” agent. They pass the buck back and forth between the host and the guest. But doing nothing in real terms – because in fact they own very little responsibilities.

It is the same model with Uber. Even when there is illegal conducts, what responsibility does Uber really have. What happened is between the user and the host.

No more Airbnb for me.

With proper hotels, you have plenty more recourses.

]]> By: Nick https://www.airbnbhell.com/no-help-refund-one-hour-reservation/comment-page-1/#comment-21757 Thu, 11 Jan 2018 05:28:30 +0000 https://www.airbnbhell.com/help-with-refund/#comment-21757 The person above me is being an asshole. I’m ex Airbnb staff, if you send an email or get through on the phone and explain that the area on the map was incorrect, they will confirm the address with the host, check out where exactly it is using Google, and if it’s not in the same area the host will be penalised and you will get a full refund.

]]> By: Sarah https://www.airbnbhell.com/no-help-refund-one-hour-reservation/comment-page-1/#comment-21751 Wed, 10 Jan 2018 19:19:44 +0000 https://www.airbnbhell.com/help-with-refund/#comment-21751 Before paying you TICKED the box with terms of agreement. Maybe you need a literacy course?

]]>