By: Mary woods

Mary woods — Mon, 28 Aug 2017 05:49:07 +0000

Wow! I’m so so sorry your dealing with this. Your not the only one. I am homeless after booking a two month trip with air bnb and they canceled the reservation. The thing is we got the air bnb when our lease was up to look for an apartment and keep all our belongings. We went to the listing and after the landlords told the host he couldn’t rent it out two days after checking in air bnb were they ones to officially cancel the reservation because of the HOSTS fault. Air bnb wouldn’t put us in a hotel and begged us to use another air bnb with a super host instead. We found one and she took my reservation alright then said to arrive two days AFTER the reservation began because conveniently she said she couldn’t get the keys to the apartment to us until then because of work. Work? We are going to be sleeping out of our car! After the second cancellation we COULDN’T get a hotel because there is a 10-14 day wait till they put the money back. We are sleeping in our car, it’s been 10 days and I still haven’t gotten my 5,700$ back from the cancellation. Air bnb knows all of this and all they have to do it credit me but they always make it seem like I’m a bother because I call like 10 times a day now wondering why I can’t be credited. I just explained this to you because sometimes the only thing that can make you feel better when air bnb won’t help is just knowing your not the only one. It’s 1:47 am and I’m still sleeping out of my car. I went from living in a luxury complex for 3 years to this…how did air bnb ruin so much and cause so much pain?

Comments on: Nightmare Customer Service, Cancelled without Explanation

By: Mary woods