Comments on: Nightmare Airbnb Host and Even Worse Help from Airbnb https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/ Uncensored Airbnb Stories from Hosts & Guests Tue, 04 Feb 2020 22:19:30 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Rachel https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-33738 Tue, 04 Feb 2020 22:19:30 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-33738 They don’t do background checks for hosts outside the United States. I’m in a bad situation and supports hasn’t been any help at all. My host is a bit scary and it’s uncomfortable.

This is my last dealing with Airbnb. If you are a female traveler or if you are alone, there is no guarantee that your host is reliable or safe. Some of the conditions in these stays are pretty horrendous.

It’s unregulated so don’t spend the money on this platform.

]]> By: Corrie Adams https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-32585 Wed, 25 Dec 2019 20:27:46 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-32585 The Airbnb issue is not just with guests but with hosts as well. I have been a host for about a year and changed my policy information on two occasions. Airbnb pulled my account and would not let me verify information after a punk who was only 17 did a bunch of drugs in my house and destroyed it. They were not even willing to help me resolve this problem. Isabella the representative basicly told me I was a liar

]]> By: Kevin Caesar https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-29003 Sun, 25 Aug 2019 06:11:15 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-29003 Looks like the host and her boyfriend are close to being criminals, used to scam guests out of money and when that does not work, chase them away by making them feel threatened and unsafe. I have met this type of person before (although I am a man, over 60). I have been renting a room in a small hotel for a longish period of time (the past 2 years or so) and although the landlady (about 70 herself) is very capable of showing a nice and gracious side of her personality when she feels like it, I have strangely gone through similar experiences as you did after an initial period of time (she had been pushing me from the start to go into a retirement home which I said I did not like, which might have changed her attitude). And she too, after some time, started raising the rent and demanding me to pay more for weekends when, as she was saying, the hotel was full and she could have rented my room at the full price (although I have NEVER seen more than a few people at the same time).

]]> By: C.M https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-28871 Wed, 21 Aug 2019 20:09:57 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-28871 Hmm, keys should have been left at the original property why were they witheld from the host,

]]> By: Anne https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-28101 Thu, 25 Jul 2019 13:46:42 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-28101 Btw—push the cancellation policy. For stays over 28 nights, the long term cancellation policy rules, not the host flexible, moderate, or flexible. Long term stays cancelled mean the guest pays the first 28 nights or however longer they stay only.

Customer service reps seem to not know about long term rental rules.

]]> By: Anne https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-28100 Thu, 25 Jul 2019 13:37:53 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-28100 Check your Airbnb messaging. Many Airbnb Customer service reps will send a message to verify their conversations with guests & hosts.

Prepare proof of the harassment like dates & times of calls & screenshots of texts. Also prepare a list of dates times & who you spoke with at Airbnb

Did the host communicate/ harass you in the Airbnb messaging platform? Give Airbnb the dates of the communication

Ask Airbnb to have your case escalated to a supervisor.

Without the documentation, this is a case of she said and he said and she said. Airbnb can’t define who to believe

Next is not what you want to hear—-1. Airbnb is clear to hosts and guests to keep communication on the platform and that off platform communication may not be considered. As they review the case.

2. If I understand correctly you never actually stayed in the rental because you vacated with Airbnb’s knowledge because the rental was left dirty. You didn’t return because of the threats. However You did not immediately tell Airbnb you wanted to cancel your reservation and why.

You kept the keys

Keeping the keys implies you intended to return to the rental.

Not ever returning the keys means the host can charge you for having the locks changed.

See if Airbnb can negotiate allowing you to mail/return the keys to the address of the reservation

Good luck with all

]]> By: Giulia https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-28094 Thu, 25 Jul 2019 09:56:16 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-28094 In reply to Jessica.

Thanks for your concern. So far, no help. I am still being blamed for the whole situation and told that I shouldn’t have canceled the stay in the first Airbnb if I wanted a refund. Clearly, Airbnb does not care what happens to their guests once they check-in.

]]> By: The Dexter https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-28088 Wed, 24 Jul 2019 18:48:18 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-28088 Some hosts shouldn’t be on the platform at all. This is a wild story for sure.

]]> By: Jessica https://www.airbnbhell.com/nightmare-airbnb-host-and-even-worse-help-from-airbnb/comment-page-1/#comment-28087 Wed, 24 Jul 2019 18:39:41 +0000 https://www.airbnbhell.com/a-nightmare-airbnb-host-and-even-worse-help-from-airbnv/#comment-28087 Awaiting to read any advice that you are given.

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