Comments on: Moderate Cancellation Policy Leads to Terrible Customer Service

By: A&L

A&L — Thu, 16 Mar 2017 03:52:32 +0000

Suck it up buttercup.
I’d like to see you trying to get all your money back after you just signed your name on the bill of sale for a home or a car.
And not after 20 minutes but after 20 seconds.
Because that’s what clicking accept is, the equivalent of your signature on a legally binding contract.
We have a strict cancellation policy and will only refund 50 % of the nights that we are able to rebook. However we don’t even have to do that.
Tuff break, I booked hotels on Expedia for ex at twice the price posted on their sign, they didn’t refund me either…it’s buyer beware

By: Kim

Kim — Tue, 28 Feb 2017 19:24:50 +0000

This persons reservations was cancelled by the host – just like mine was. I was left in a terrible bind with no place to stay since it was a holiday weekend and everything but the scummy hotels were all booked up. I want to start a petition that AIRBNB hosts need to compensate the people they cancel on by paying them for all other travel expenses they could not get refunded. It is not right that they get to do this with no repercussions. If I cancelled at the last iminute – the host would get to keep my money.

By: Ellen N.

Ellen N. — Fri, 24 Feb 2017 23:34:26 +0000

I have a difficult time understanding why guests get so upset when the stated cancellation policy is followed. The map on the listing shows the neighborhood (in my case in a 1/2 mile radius). As you found it frustrating to be cancelled on; I would think that you would respect hosts’ cancellation policies. If you decide to use Airbnb in the future, I would recommend that you choose only listings with a flexible cancellation policy.

By: David Aaron

David Aaron — Thu, 23 Feb 2017 23:21:40 +0000

Suck it up princess and read the instructions first next time