Comments on: Memorial Day Airbnb Disaster Could Have Been Avoided

By: Renee Therese Jones

Renee Therese Jones — Tue, 13 Jun 2017 19:09:57 +0000

I am in AirBnB voicemail and CSR hell. Our guest checked in last Thursday and our money should have been released on Friday afternoon. It was not released to PayPal until Saturday at 1.40 am in the morning. I checked my PayPal account and as of today Tuesday June 13 2017 it is still not in my PayPal account. That was the reason for my initial call! I am now told that it is PayPal’s problem. The man Melvin I spoke to had a thick foreign accent and did not understand English at all – especially if it veered from the script.

This holding on to money is an old fraudulent trick that many companies used to practice. Release money at the weekends so that it doesn’t get processed by the receiving party until the following Monday. This is out and out fraud. Compounded by the fact that the money is still not in my account as of 3.00 pm on Tuesday. If they do this for everybody, can you imagine how much extra interest they are earning on customer payments.

Melvin wouldn’t let me speak to a supervisor and kept repeating the party line. I am not sure what to do about this because it’s going to take so much time on the phone to get this worked out. I hate dishonesty and bad customer service.
Renee

By: Sorry

Sorry — Sat, 03 Jun 2017 19:55:47 +0000

You should have just cut your losses and offered them a refund instead of clinging to your greed. People get hotels for less money than that, which defeats the point of using air b n b. We no longer use air b n b because prices are often not competitive with hotels for our team.

Good luck submitting a claim with air b n b. Hope you have good insurance.

By: Jan

Jan — Sat, 03 Jun 2017 17:43:52 +0000

Airbnb doesn’t pay for cleaning expenses (it’s buried right there in their fine print)
Trust this from someone who knows it to be true after I had to pay for the 16 hours/2 day cleaning bill my LAST guests EVER of Airbnb left me.
After 42 days of being run into the ground by them – contacting appropriate entities to go after them and daily social media beatings they finally paid out close to $2000 for replacing damaged furniture (but I was not made whole for this)

All in all I lost $1000’s due to the mess left behind by the group that rented to celebrate their aging Grandma’s birthday. I haven’t found HER yet, but I am doubting she made it out alive.

Good luck friends – then run as far as you can from Airbnb.