Comments on: From a Loyal Airbnb Customer to a Duped One

By: Alison

Alison — Wed, 31 Aug 2016 13:30:35 +0000

The very same thing happened on a place in Maui. I was suspect when they asked for a wire transfer. I called Airbnb. They said that the host had been on the site since 2014, with no complaints. When I asked about them not taking credit cards, and asking for a winter transfer, they said they may have had been unable to collect in the past, thus wanting the wire. The bank was even in England. I came to the same conclusion it is an inside and outside job. The frustrating part is that Airbnb transferred it to their fraud department which refuses to talk directly to anyone by telephone. They are being complicit by not trying to investigate this fraud. Terrible customer service

By: Rene

Rene — Thu, 25 Aug 2016 19:11:27 +0000

same thing happens me today!!

By: Titus Androgynous

Titus Androgynous — Tue, 09 Aug 2016 20:32:24 +0000

In reply to Demi.

It looks more like they were prompted to pay by scammers acting as Airbnb, not that they were trying to circumvent the system. In this case, Airbnb has to have some level of responsibility. That’s the problem with a lot of these “middle-man” companies: they wash their hands of everything claiming that they don’t provide the actual service; they only provide the platform where the service is advertised.

The above story is incredibly common and Airbnb needs to make sure their site is secure and keep people aware of the current scams. If you wanna run a company, kids, ya gotta take some of the crap that comes with it.

By: Demi

Demi — Sat, 30 Jul 2016 20:11:37 +0000

well airbnb always warns customers: do not, do NOT pay money directly to the host, via cash, check, wire transfer, etc… probably the guest wanted to save money on fees to airbnb so they wired directly to the phony “host” – that’s very unfortunately but why airbnb should be held responsible for that?

By: Stefan

Stefan — Sat, 16 Jul 2016 18:51:47 +0000

The exact same thing happened to me in Ibiza now in July 2016! I will take a lawyer to look into this. I think we should go to the media. This might be a class action lawsuit. I can’t believe that a huge company like airbnb acts so unprofessionally and does not offer for compensation when clearly it was their platform, their name and logo that facilitated this fraud.