Comments on: Libelous Guest Feedback Forces Hosts to Reconsider Airbnb

By: Sun

Sun — Fri, 29 Dec 2017 10:36:00 +0000

Hi,
I’m going through a similar situation, guest left a malicious, fraudulent and retaliatory review…lies. She did not receive a refund/I did not approve her getting a refund. Am fighting with airbnb to remove falsified review, but it is a grueling and exhausting process. Don’t give up.

You might also consider getting legal advise from libel/defamation attoreny…perhaps start by sending a Cease & Desist letter with specific date to remove disgusting review.

Feel free to contact me: schara1017@aol.com

God Bless! Happy New Year!
🙂 Sun
P.S. Ignore Steve’s comment above…reviews Steve are meant to be done in good faith, with integrity and without malicious intent. Be informed!

By: Claire

Claire — Wed, 13 Dec 2017 17:39:17 +0000

I manage several properties on Airbnb. I get people lying about the cleanliness all the time. It is their way of getting a refund and it often works. Airbnb is the worst company to deal with.

By: Steve

Steve — Tue, 07 Nov 2017 01:54:30 +0000

Its feedback from a guests perspective. You can’t handle it? Don’t play hotel.

Get over yourself.

By: Sophie

Sophie — Mon, 06 Nov 2017 20:20:13 +0000

Actually you’re entitled to leave a reply to any review – keep it to the point and diplomatic: most Airbnb users will read through the lines and instantly recognise a high-maintenance guest:)