Comments on: Let me teach you about Airbnb’s fees https://www.airbnbhell.com/let-me-teach-you-about-airbnb-fees/ Uncensored Airbnb Stories from Hosts & Guests Sat, 09 Mar 2019 19:09:52 +0000 hourly 1 https://wordpress.org/?v=6.8.3 By: Brian Pan https://www.airbnbhell.com/let-me-teach-you-about-airbnb-fees/comment-page-1/#comment-25549 Sat, 09 Mar 2019 19:09:52 +0000 https://www.airbnbhell.com/teacher/#comment-25549 “As to the number of nights, that isn’t exactly the information the computer needs; it needs the day of arrival and day of departure, not the number of nights. It took us a while and several mistakes to figure this out.” You REALLY need to explain why this is an issue for you when every hotel site, expedia and booking.com all do exactly the same thing.

]]> By: Anne https://www.airbnbhell.com/let-me-teach-you-about-airbnb-fees/comment-page-1/#comment-25546 Sat, 09 Mar 2019 14:26:29 +0000 https://www.airbnbhell.com/teacher/#comment-25546 A few things:
1. The monetary unit EU vs. US-D displays based upon where you are when you make the reservation or when you are looking at the account. As a host, I’ve had a situation where my guest was in Germany, everything displayed to me in the USA in Euros. It was a system problem. Prices displayed correctly the next day.

2. Hosts have the ability to send you fees for add ons. For example, suppose you want to bring a pet, the host can send you a pet fee. Another example, if you want the host to purchase groceries for your stay and have them available when you arrive, the host can send you a request for payment for the service & groceries. The bottom line is that the guest must AGREE to pay the additional fees. The host cannot “just charge them”.

3. The $87 rate is the base rate. You booked at $137/night. The base rate is usually the off-season rate. Most hosts increase their rates for peak rental seasons. Also there can be a base rate for one guest with additional fees per night for guest 2, 3, 4, etc.

4. The $524.22 payment appears to be too low from the beginning. 6 nights x 87 = $522. Your payment doesn’t include the Airbnb fee. That amount cannot be correct. Airbnb is always going to get their fee.

I’ve found that the first Customer Service Representative you get will be very polite but clueless about any situation that is out of the normal. Call Airbnb Customer Service back. Ask to have the problem escalated to a supervisor. Are you a frequent user of Airbnb? If yes, mention it. (E.g. I’ve used Airbnb for 10 trips and have never had a situation like this).

Best wishes on getting this resolved.

]]> By: CC https://www.airbnbhell.com/let-me-teach-you-about-airbnb-fees/comment-page-1/#comment-25532 Wed, 06 Mar 2019 23:48:17 +0000 https://www.airbnbhell.com/teacher/#comment-25532 Can’t you dispute the charges with your CC company?

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