Comments on: Left Airbnb with Nothing but the Clothes on our Back

By: Roger Hanson

Roger Hanson — Fri, 29 Dec 2017 03:30:59 +0000

Headline could have just as well said
“Airbnb treated fire victim ethically and legally”
Because that is what they did. They treated you ethically by quickly returning your unused rental payment to you.
You fail to understand the gravity of the situation – there was a catastrophic fire.
Act of God.
Airbnb did not profit from this situation, the host LOST income in this fire and some how you think you deserve something?
Even Homeowners with insurance will lose in the situation. Renters have lost a lot in this situation and they will wait a long time for a return of the their unused prepaid rent and security deposit. You should be thankful that your unused rent was promptly returned to you

By: Katie

Katie — Sun, 24 Dec 2017 07:18:27 +0000

In reply to Kristen Allen. I'm glad you obtained a lawyer. This whole situation is so messed up. I wish you were able to give out more details. Keep us posted.

By: Kristen Allen

Kristen Allen — Fri, 22 Dec 2017 01:00:22 +0000

No, I did not receive a refund AND so much more has occurred since posting this. I’ve now retained legal council, who has found just cause to sue both Airbnb and the host on 5 different laws which were broken. Just to address some of the comments, I did not expect anything other than to be treated with common decency. I understand that I was not renting a room from Airbnb. I was lied to and about, threatened, my things were destroyed, my money was stolen, the list goes on and on. In fact, I have such a strong case that a TEAM of lawyers has agreed to represent me on a contingency basis, meaning they don’t earn a penny, unless the case is won.

By: Ellen N.

Ellen N. — Sun, 10 Dec 2017 05:17:11 +0000

If you received a full refund, I don’t see why you can’t book another Airbnb that isn’t in the fire area.

I live and host in West Los Angeles which is much closer to Culver City than Sylmar is. This entire area isn’t in the fire area.

By: Julie

Julie — Fri, 08 Dec 2017 06:20:22 +0000

Sorry to hear about your situation. The issue is that these are rentals by owner and AirBnb has put itself in the middle of the transaction. If AirBnb owned homes, they could find something, but they don’t anything, they don’t pay the mortgage, don’t clean the house, don’t buy cleaning supplies, etc.

Don’t know why people think they are staying at a AirBnb. You’re staying at someones home that used AirBnb to advertise their property.

By: Scott

Scott — Fri, 08 Dec 2017 05:49:59 +0000

IANAL but If the host has evicted you with no notice and is holding your possessions, I would call the POLICE. If they are not able to help you, and you truly have no resources, I would call a legal/social agency such as the Red Cross or the City of Los Angeles Emergency Management Department.

If you feel that this could have been a misunderstanding and you are willing to return to the guesthouse, I would contact the host to see if they will allow you back, according to the LA Emergency Mangement Agency, the evacuation orders have been lifted so decisions that might have been made in haste may be reconsidered.

By: Mm

Mm — Fri, 08 Dec 2017 00:05:18 +0000

Airbnb have cancelled and refunded the entire amount? Or not?

Is your complaint then that you’re expecting airbnb to pay for other accommodation, a fridge full of food and to clothe you?

No, seriously? What are you expecting here?