Comments on: Left Airbnb Early to Escape Disgusting Property

By: Anne

Anne — Sun, 02 Jun 2019 17:34:08 +0000

One more thing to consider. Your message to Airbnb was that your sister booked this stay on your account by mistake. Third party bookings are against Airbnb terms of service. To book this stay she had access to your log-in & password. It was not a mistake. Because Third Party Bookings are against the Airbnb TOS, I’m surprised they refunded anything.

As awful as this was for your sister (and I truly regret she went through this), it all started with your sister violating Airbnb rules for booking.

As soon as the “mistake” was realized, Airbnb could’ve have helped you cancel, get full refund, and move the reservation to her account.

By: Anne

Anne — Sun, 02 Jun 2019 17:27:48 +0000

I hate she had a bad experience. I’m curious:
1. Did she only use the phone line or try to contact them via Twitter and/or Facebook. They tend to be easier to reach via Twitter & Facebook & those are time & date stamped so easily can be determined if in the first 24 hours.

2. Did Airbnb accept a copy of the email communication? If yes, that is a nice surprise. Airbnb is pretty clear about keeping as much communication as possible on the Airbnb platform so they can review it in a case like this. I try to follow up text or email communication with a message on Airbnb stating that I sent a text about “ insert details here”.

3. Please look for it, there is a “report this listing” button. Report this listing for being inaccurate. If enough people report it, Airbnb will take it down.

NYC has highly restrictive parameters for allowing an Airbnb rental. I think Airbnb actually purged rentals (deleted listings) for rentals not meeting the rules about a year ago. Looks like it is time for them to do it again.

By: Jessica

Jessica — Sun, 02 Jun 2019 01:51:56 +0000

Wow. After all that the reimbursement was beyond insulting.