Comments on: Last-Minute Cancellation before Christmas Holidays in Hawaii

By: Vivian

Vivian — Thu, 11 Jan 2018 17:16:25 +0000

Thanks for reporting this. I am sorry to hear about this. Could you please also post how the resolution process with the host and Airbnb goes? It is good to know about the problems that arise, but if you actually want something to change, you also need to showcase how Airbnb deals with these issues! Because the bottom line is that things can always go wrong, but what matters is how they are resolved: is speedy and just remedy available for you as a consumer?

Did you get a full refund? I assume yes. But how about other immediate costs incurred, such as alternative accommodation or flight tickets? How has been the communication with Airbnb?

Please do follow-up!

By: Nick

Nick — Thu, 11 Jan 2018 05:31:58 +0000

Just in case you are wondering how this works for the host – I thought I’d weigh in. If your host has an extenuating circumstance and can prove it, there will be absolutely no penalties whatsoever.

However if there was no extenuating circumstance, a full refund is processed, your host is fined additionally (up to 100 dollars) and the dates you should have stayed there remains unavailable in their calendar.

If it happens more than three times in a short period they will be stopped from using the platform again.

I know it’s not much consolation, but I thought you’d appreciate the info.